Lisa Santana
Upland,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
14
14
years of professional experience
Work History
Direct Support Professional Caregiver
Oparc
01.2017 - 06.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Caregiver, Special Needs
Rescare
04.2014 - 01.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Prepared reports, kept investigation records, and maintained all case-related paperwork.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Store Manager
Chevron Stations Inc
03.2006 - 05.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
Education
High School Diploma -
Charter Oak High School
Covina, CA2005
Skills
- Strong Ethics
- HIPAA Compliance
- Case Management
- Dependable and Responsible
- Records Maintenance
- First Aid and Safety
- Respectful and Compassionate
- Telephone etiquette
- Problem-solving skills
Timeline
Direct Support Professional Caregiver
Oparc
01.2017 - 06.2020
Caregiver, Special Needs
Rescare
04.2014 - 01.2017
Store Manager
Chevron Stations Inc
03.2006 - 05.2013
High School Diploma -
Charter Oak High School
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