Lisa Santos
Navarre,FL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
36
36
years of professional experience
Work History
Store Owner
Self-employeed
12.2010 - 11.2023
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Dental Hygienist
Dr. Howard Goodpaster
06.2006 - 05.2012
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Screened patients for signs of oral cancer, lesions, or disease by visually and manually inspecting mouth and gums.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
- Maintained accurate medical and dental records by documenting important patient data in [Software].
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Educated patients on oral hygiene and care to prevent future dental issues.
- Took and interpreted X-rays to identify cavities, impacted teeth and other dental issues.
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
Surgical Technologist
United States Air Force Reserve
02.1998 - 05.2002
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Maintained high infection control standards.
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
Catering Manager
Unites States Air Force
03.1993 - 05.1996
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Worked with chefs to plan menus according to client needs and budgets.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Designed catering packages to increase sales and customer experience.
- Hired and trained both permanent and temporary staff members.
Medic
Unites States Air Force
06.1987 - 10.1991
- Took patient health histories and asked questions to determine cause of illness or injury.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.
- Administered first-aid treatment to reduce pain and minimize risk of complications.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Monitored patients' vital signs to assess condition and identify necessary medical interventions.
- Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
- Provided CPR and used automated external defibrillators (AEDs) to revive patients in cardiac arrest.
- Responded to emergency calls to provide immediate and life-saving medical care.
- Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.
- Inspected equipment and resolved deficiencies prior to in-service operations.
- Used defibrillators and oxygen tanks during patient care and transport, increasing chances of survival.
- Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
- Placed patients on backboards or stretchers to safely load into ambulance.
- Communicated patient information and updates to hospital staff for smooth transition.
- Contacted medical facilities or departments to schedule patients for tests or admission.
- Operated electrocardiograms (EKGs), external defibrillators or bag valve mask resuscitators in advanced life support environments.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
Education
Associate of Applied Science - Dental Hygiene
Pensacola State College
Pensacola, FL05.2001
Skills
- Inventory Control
- Staff Hiring
- Operations Management
- Order Processing
- Budget Planning
- Store Maintenance
- Customer Service
- Store Operations
- Supply Chain Management
- Product Knowledge
- Employee Scheduling
- Staff Training
Timeline
Store Owner
Self-employeed
12.2010 - 11.2023
Dental Hygienist
Dr. Howard Goodpaster
06.2006 - 05.2012
Surgical Technologist
United States Air Force Reserve
02.1998 - 05.2002
Catering Manager
Unites States Air Force
03.1993 - 05.1996
Medic
Unites States Air Force
06.1987 - 10.1991
Associate of Applied Science - Dental Hygiene
Pensacola State College
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