Lisa Sarinana
Pico Rivera,CA
Summary
Professional manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying Medicare knowledge to day-to-day operations while applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
Membership Manager II
Elevance Health(FKA Anthem, Inc,FKA CareMore Hlth)
05.2009 - 02.2024
- Enhanced member engagement by developing and implementing targeted membership programs.
- Increased membership retention through effective communication strategies and personalized outreach.
- Streamlined membership application process, resulting in increased efficiency and a faster turnaround time.
- Analyzed membership data to identify trends and opportunities for growth, informing future strategy decisions.
- Managed membership database, ensuring accurate record-keeping and timely updates on renewals or changes in status.
- Served as primary point of contact for member inquiries, providing exceptional customer service in all interactions.
- Collaborated with other departments within the organization to ensure seamless coordination of member-related activities and events.
- Assisted in the development of annual budgets for membership operations, carefully monitoring expenses throughout the year to stay on target.
- Established clear performance metrics for measuring success in membership growth, retention, engagement, and overall satisfaction.
- Continually refined membership strategies, making data-driven decisions to adapt and evolve in response to shifting member needs and preferences.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Eligibility Manager
Caremore Health Plan
03.2006 - 05.2009
Member Service/Eligibility Representative
CareMore Health Plan
02.2003 - 03.2006
Utilization Review Coordinator
CareMore
07.1994 - 02.2003
Education
High School Diploma -
Artesia High School
Lakewood, CAGeneral Studies
Cerritos College
Norwalk, CASkills
- Strong Organization
- Process Improvement
- Schedule Management
- Proficient in Medicare/Medicaid guidance
- Employee training/Development
- Idea Development and Brainstorming
- Teamwork and Collaboration
- Written and Oral Communication
- MS Office
- Organizational Skills
- Onboarding and Training
- Attention to Detail
- Positive Attitude
- Problem-solving aptitude
- Performance Evaluations
- Excellent Communication
- Computer and Analytical Skills
- Leadership
- Performance reviewing
- Scheduling and Coordinating
- Employee Coaching, Mentoring and Team Building
- Analysis, Documentation And Reporting
- Hiring and Training
- Task Delegation
- Professional and Courteous
- Managing Operations and Efficiency
- Performance Tracking and Evaluation
- Decision-Making
- Task Prioritization
- Goal Setting
- Problem-solving abilities
Timeline
Membership Manager II
Elevance Health(FKA Anthem, Inc,FKA CareMore Hlth)
05.2009 - 02.2024
Eligibility Manager
Caremore Health Plan
03.2006 - 05.2009
Member Service/Eligibility Representative
CareMore Health Plan
02.2003 - 03.2006
Utilization Review Coordinator
CareMore
07.1994 - 02.2003
High School Diploma -
Artesia High School
General Studies
Cerritos College
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