Lisa Sarter
Howard Beach,NY
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
20
20
years of professional experience
Work History
Supervisor Grooming Salon
Pet Supplies Plus
08.2021 - 01.2023
- Developed effective improvement plans in alignment with goals and specifications.
- Collaborated with other managers/supervisors to achieve corporation goals, fostering teamwork across various functions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Handled customer complaints, resolved issues
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Student Groomer/Groomer
Pet Supplies Plus
08.2020 - 08.2021
- Cleaned cat and dog ears to prevent ear infections.
- Collaborated with fellow groomers to effectively manage workload and deliver consistent results across all appointments.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Cleaned animals' eyes to prevent eye infections and keep pet vision clear.
- Mastered breed-specific grooming techniques, catering to diverse clientele with varying requirements.
- Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.
- Continuously sought out professional development opportunities, staying current on industry trends and best practices in pet grooming.
Promotional Manager
Babies R Us
06.2006 - 12.2009
- Managed day-to-day functions of promotion and marketing departments.
- Used environmentally-conscious marketing strategies for traditional products.
- Optimized merchandising efforts in retail spaces to attract shopper attention while showcasing key product features effectively.
- Utilized e-mail, social media, radio and TV to highlight products and services.
- Increased customer retention rates through the development of loyalty programs tailored to diverse market segments.
Assistant Apparel Manager
Babies R Us
03.2003 - 06.2006
- Coordinated special events such as in store baby showers to drive foot traffic and revenue growth.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved employee morale and productivity with regular team-building activities and open communication channels.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Contributed to reducing shrinkage levels through diligent loss prevention efforts.
- Assisted in developing visual merchandising strategies that showcased current trends and popular styles.
Education
Associate of Applied Science - Legal Studies
Berkeley College
New York, NY03.2003
Skills
- Strategic Planning
- Project Management
- Training and mentoring
- Process Improvement
- Goal-Oriented
- Priority management
- Microsoft Word
- Good Telephone Etiquette
- Excellent Communication
- Customer Service
- Attention to Detail
Affiliations
- Phi Theta Kappa
- Apha Singa Lambda
Timeline
Supervisor Grooming Salon
Pet Supplies Plus
08.2021 - 01.2023
Student Groomer/Groomer
Pet Supplies Plus
08.2020 - 08.2021
Promotional Manager
Babies R Us
06.2006 - 12.2009
Assistant Apparel Manager
Babies R Us
03.2003 - 06.2006
Associate of Applied Science - Legal Studies
Berkeley College