Lisa Scheel
Lakeside,CA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with outstanding active listening and multitasking abilities. Love to build strong rapport with customers and have lasting relationships
Overview
16
16
years of professional experience
Work History
Customer Care Special Service Representative
The Hartford
Hartford , CT
10.2006 - 12.2022
- Answering inbound calls in a fast pace work environment
- Making changes to policies
- Rewriting policies to new states
- Trained in Auto, Home, New Business, NQ policies
- Ensured compliance with company regulations when addressing customer concerns.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained knowledge of product lines and services to effectively answer customer questions.
- Strengthened customer retention by offering discount options.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Asked probing questions to determine service needs and accurately input information.
- Collected deposits or payments and arranged for billing.
- Provided excellent customer service through telephone and email communication.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Education
High School Diploma -
El Capitan High School
Lakeside, CA06-2006
Skills
- Strong work ethic
- Stress tolerance
- Cross-selling
- Performance tracking
- Critical thinking
- Adaptive team player
- Multi-line telephone operations
- Courteous demeanor
- Positive and professional
- Creative problem solving
- Tactful and diplomatic
- Call escalation
- Active listening
- Inbound and outbound calling
- Typing 90 wpm
- High-energy attitude
- Customer rapport building
Timeline
Customer Care Special Service Representative
The Hartford
10.2006 - 12.2022
High School Diploma -
El Capitan High School