Lisa Schletewitz
Dallas,TX
Summary
Dynamic banking professional with extensive experience at TBK Bank, SSB, excelling in strategic planning and team leadership. Proven track record in enhancing operational efficiency and compliance through innovative process improvements and data analysis. Adept at mentoring teams and driving community development initiatives, ensuring alignment with regulatory standards and organizational goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
VP, CRA Officer
TBK Bank, SSB
01.2022 - Current
- Report the Bank’s adherence to the regulatory provisions and intent of the Community Reinvestment Act, successfully demonstrating the Bank’s responsiveness to the deposit and credit needs of low-to-moderate income individuals and geographies within the Bank’s Assessment Areas.
- Research, analyze and interpret all applicable federal and state regulations related to CRA, keeping abreast of emerging CRA issues and regulatory perspectives, and communicate to management changes or controls that might need to be implemented to facilitate the Bank’s regulatory compliance.
- Monitor CRA policies, procedures, and practices, performing routine data integrity reviews and implement changes to enhance existing CRA policies and procedures when necessary.
- Pursue community development lending, investment, and service opportunities within the Bank’s footprint.
- Prepare, audit, and submit applicable CRA data to the FFIEC by March 1 of each year.
- Maintain the Bank’s CRA Public File by April 1 of each year.
- Manage CRA reporting with effective processes and procedures for tracking performance to ensure compliance with FFIEC, CRA data collection, reporting, and disclosure requirements.
- Ensure CRA-qualified investments and donations, small business and small farm loans, flexible lending programs, community development loans, and team member volunteer hours are appropriately documented for reporting.
- Prepare reports to the CRA Committee biannually, detailing the Bank’s lending, investment, and service performance, and the effectiveness of the CRA program, as outlined by the goals of the CRA Strategic Plan.
- Consolidate monthly updates from CRA, Philanthropy, and The Workshop for the purpose of reporting to the TFIN and TBK Bank Boards.
- Conduct an annual CRA self-assessment to identify potential risk areas through peer analysis and redlining review, and to ensure the Bank’s alignment with the CRA goals set by the Board of Directors and CRA Committee.
AVP, Retail & EDM Applications
TBK Bank, SSB
04.2018 - 01.2022
- Led the team responsible for the bank’s new account, account maintenance, retail forms, teller transactions, and retail profitability applications.
- Was responsible for testing, validating and implementing change requests, modifications and enhancements to core applications.
- Managed project timelines and resources to ensure successful delivery of objectives.
- Coordinated training programs to enhance team performance and skill development on core applications.
- Fostered collaboration between departments to improve communication and workflow efficiency.
- Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
- Established policies and procedures that improved operational efficiency within the Retail Operations department.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
EDM & Records Manager
TBK Bank, SSB
07.2013 - 04.2018
- Built Director/OnBase (Document Management System) from the ground up for the entire bank
- Created over 1,500 document types, folder structures, and keywords for Lending, Retail, and HR.
- Collaborated with departments to determine the need for Workflows
- Administrated, configured, and maintained Director/OnBase products.
- Built and maintained workflows for several different departments
- Streamlined operational processes, resulting in improved efficiency across departments.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Led initiatives to digitize and organize physical records, enhancing retrieval efficiency.
- Developed and implemented record retention policies, ensuring compliance with regulatory requirements.
- Trained staff on best practices for document management systems, improving overall accuracy and consistency.
- Managed confidential documents and sensitive information, ensuring adherence to privacy standards.
- Spearheaded the transition from paper-based to digital record keeping systems, streamlining workflow and reducing errors in data entry processes.
- Optimized physical storage space usage by regularly purging outdated records according to established guidelines.
Information Security Specialist
TBK Bank, SSB
02.2011 - 07.2013
- Developed and implemented information security policies enhancing risk management strategies.
- Conducted regular security audits, ensuring compliance with regulatory standards and best practices.
- Led incident response initiatives, minimizing impact of breaches through effective communication and resolution protocols.
- Trained team members in security protocols, fostering a culture of awareness and proactive risk mitigation.
Regional Branch Manager
TBK Bank, SSB
10.2007 - 01.2011
- Oversaw regional operations, optimizing branch performance and enhancing customer satisfaction.
- Implemented strategic initiatives to drive growth and improve financial metrics across branches.
- Led training programs for branch staff, fostering a culture of continuous improvement and development.
- Analyzed market trends and competitor activities to inform strategic decision-making processes.
- Worked directly with customers to help meet their savings needs
- Worked with back office Ops Manager to ensure compliance daily
- Managed 5 branch employees
- Streamlined branch efficiency on IRA products
Branch Manager
Wells Fargo Bank, N.A.
06.1994 - 08.2003
- Led branch operations, ensuring compliance with regulatory standards and bank policies.
- Developed and implemented strategic initiatives to enhance customer service and operational efficiency.
- Mentored staff, fostering professional growth and improving team performance through targeted training programs.
- Analyzed financial reports to identify trends, drive informed decision-making, and optimize branch profitability.
- Streamlined processes to reduce wait times and improve customer satisfaction scores consistently.
- Managed risk assessment protocols, proactively addressing issues to minimize potential losses for the branch.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
Bachelor of Arts - Human Development & Education
Azusa Pacific University
Azusa, CA05-2002
Skills
- Team leadership
- Data analysis
- Critical thinking
- Strategic planning
- Process improvement
- Training and mentoring
Certification
- OnBase Certified System Administrator
- OnBase Certified Workflow Administrator
Timeline
VP, CRA Officer
TBK Bank, SSB
01.2022 - Current
AVP, Retail & EDM Applications
TBK Bank, SSB
04.2018 - 01.2022
EDM & Records Manager
TBK Bank, SSB
07.2013 - 04.2018
Information Security Specialist
TBK Bank, SSB
02.2011 - 07.2013
Regional Branch Manager
TBK Bank, SSB
10.2007 - 01.2011
Branch Manager
Wells Fargo Bank, N.A.
06.1994 - 08.2003
Bachelor of Arts - Human Development & Education
Azusa Pacific University