Lisa Schmidt
Practice Manager
Saugerties
Summary
Seasoned healthcare operations leader with 10+ years of experience driving clinical and administrative excellence in oncology and wellness settings. Proven ability to lead cross- functional teams, optimize patient navigation workflows, scale operations to support rapid growth. Passionate about leveraging data driven insights and compassionate care models to improve patient outcomes. Seeking to bring strategic leadership and operational rigor to help deliver smarter, earlier care at scale.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Practice Manager
New York Oncology Hematology
09.2024 - Current
- Lead overall practice operations and manage assigned business functions, ensuring alignment with organizational goals.
- Collaborate directly with C-suite executives to develop and execute strategic initiatives, aligning practice performance with high-level organizational goals.
- Develop and implement operational policies, procedures, and performance objectives while ensuring full regulatory and accreditation compliance.
- Analyze business conditions to inform strategy and drive data-backed decisions for operational improvement.
- Prepare and maintain comprehensive management reports to support financial and clinical leadership.
- Oversee practice-wide compliance with regulatory standards and accreditation bodies.
- Lead the successful rollout of a new EMR system, including cross-functional training and phased implementation to ensure a seamless transition and continued care delivery.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Office Manager
Akira Medical Imaging and Wellness an Affiliate of New York Oncology Hematology
09.2022 - 10.2025
- Spearhead operations for a high-performing medical imaging and wellness practice, with a strong focus on oncology and early disease detection.
- Collaborate with C-suite executives to align business goals, optimize operational workflows, and deliver exceptional patient care across imaging services.
- Provide strategic oversight for all practice activities, including policy development, compliance, financial planning, and team leadership.
- Led the development and launch of a new EMR system, ensuring seamless integration across departments and comprehensive team training for a successful go-live.
- Prepare detailed management reports and analyze business trends to support strategic decisions and continuous improvement.
- Ensure compliance with all regulatory and accreditation standards, including imaging-specific protocols.
- Responsible for the coordination and operations of clinical and administrative office functions.
- Acting as a liaison with physicians, patients, and other staff.
- Responsible for assisting in the development of administration of office policies and procedures to ensure licensing and accreditation guidelines.
- Hiring and onboarding all new staff.
- Development and implementation of initiatives that directly increase revenue by 20%.
- Community Outreach.
- Lead the planning and execution of all onsite and offsite events, including collaboration with nonprofit organizations to promote community health, strengthen patient outreach, and elevate the practice’s local presence.
- Prepare monthly financial reports for budget performance.
- Employee engagement strategies and implementation to increase overall employee satisfaction.
Front Office Supervisor
New York Oncology Hematology
08.2018 - 09.2022
- Served as a key liaison for 15+ physicians, patients, and multidisciplinary staff, ensuring seamless communication and operational flow across multiple locations.
- Recruited, hired, and supervised front office staff, focusing on mentorship, growth, and employee well-being to foster a supportive and resilient team culture.
- Developed and monitored individual and team performance goals; provided regular feedback, conducted evaluations, and led performance improvement plans when needed.
- Prioritized staff engagement and wellness by implementing recognition programs, team-building initiatives, and flexible workflow strategies to reduce burnout and boost morale.
- Oversaw month-end billing processes and coordinated closely with finance to ensure timely and accurate submissions.
- Managed the insurance verification process and proactively addressed process bottlenecks to improve patient experience.
- Stayed current with evolving healthcare regulations and billing trends, updating workflows and training protocols to maintain compliance and efficiency.
Front Office Coordinator
New York Oncology Hematology
11.2015 - 09.2022
- Scheduled patient appointments, tests, and procedures with efficiency and accuracy, including coordination with external providers and surgical departments as needed.
- Greeted and registered patients and guests in a warm, professional manner, maintaining a high standard of customer service in a clinical setting.
- Acted as a key liaison between patients and clinical teams, facilitating clear communication and ensuring continuity of care.
- Maintained strict adherence to HIPAA and all state/federal confidentiality regulations; upheld the organization’s Code of Ethics and Business Standards.
- Monitored and managed scheduling templates to ensure alignment with clinical workflow and staffing needs; adjusted templates based on site-specific requirements.
- Served as lead point of contact in the absence of formal leadership, empowered to make staffing adjustments and manage front office operations in real-time.
- Partnered with the nursing supervisor to proactively identify and correct scheduling imbalances and ensure compliance with maximum infusion guidelines.
- Trained and mentored new front office staff, supporting onboarding, workflow orientation, and ongoing procedural education.
- Assisted in overseeing reception and switchboard operations, providing cross-coverage and ensuring uninterrupted front desk services.
Ambulatory Office Assistant
Bassett Healthcare Cancer Center
02.2013 - 09.2015
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Greeted and registered patients, verified insurance coverage, and updated demographic and medical information to ensure accurate and compliant records.
- Scheduled, rescheduled, and canceled appointments in alignment with physician orders and treatment protocols, maintaining a high standard of accuracy.
- Obtained prior authorizations from various insurance carriers for procedures and diagnostics, supporting timely access to care.
- Coordinated communication between patients, physicians, and external care providers, facilitating smooth transitions and collaborative care.
- Managed front office documentation and filing systems, ensuring confidentiality and compliance with HIPAA and institutional policies.
- Provided clinical support by cross-covering LPN responsibilities, including rooming patients, obtaining vital signs, and drawing blood when needed.
- Assisted in responding to urgent clinical situations, demonstrating composure and competence in high-pressure environments.
- Supported post-appointment processes, ensuring patients received follow-up instructions and that documentation was completed accurately.
Education
No Degree - Health Administration
Mohawk Valley Community College
Utica, NY 05.2001 -
Skills
Operations Leadership Medical Imaging
Accomplishments
- Organizer – Cancer Support Fundraisers: Actively lead the planning and execution of community events and fundraisers, raising awareness and supporting cancer patients and their families.
- Outdoor Enthusiast: Passionate about outdoor activities such as rock climbing, Jiu-Jitsu, camping, and skiing, fostering a healthy lifestyle through family adventures in nature.
- Leadership Development: Engaged in continuous professional development through leadership training programs, sharpening management capabilities and fostering team collaboration and growth.
- EMR Systems Implementation: Directed the successful integration of advanced EMR systems, ensuring a smooth transition, widespread adoption by providers, and enhanced continuity of care across the organization.
- Revenue Cycle Optimization: Expert in improving revenue cycle management processes, boosting financial performance while ensuring compliance with evolving healthcare billing regulations and best practices.
- Compliance & Accreditation: Highly proficient in managing practice compliance, guiding organizations through accreditation processes, and ensuring adherence to industry regulations and standards.
Certification
NY State Phlebotomist
Timeline
Practice Manager
New York Oncology Hematology
09.2024 - Current
Office Manager
Akira Medical Imaging and Wellness an Affiliate of New York Oncology Hematology
09.2022 - 10.2025
Front Office Supervisor
New York Oncology Hematology
08.2018 - 09.2022
Front Office Coordinator
New York Oncology Hematology
11.2015 - 09.2022
NY State Phlebotomist
04-2013
Ambulatory Office Assistant
Bassett Healthcare Cancer Center
02.2013 - 09.2015
No Degree - Health Administration
Mohawk Valley Community College
05.2001 -
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