Lisa Schmidt
Seatac,Washington
Summary
Dynamic Night Manager with proven expertise in customer service and complaint resolution at Ramada Hotel. Skilled in emergency response and team leadership, ensuring guest satisfaction and safety. Recognized for meticulous attention to detail and effective time management, consistently enhancing operational efficiency and fostering a positive environment for both guests and staff.
Overview
15
15
years of professional experience
Work History
Night Manager
Food Indsutry
02.2022 - 09.2025
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Bus Driver
McGee Air Services
09.2020 - 07.2025
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Caregiver
A.R.C.A(assisted Living)
08.2010 - 03.2015
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Night Auditor
Ramada Hotel
03.2015 - 10.2015
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Education
All Basics
Xavier High School
Micronesia 05.2001
Skills
- Security awareness
- People management
- Reservations management
- Complaint handling
- Customer service focus
- Guest assistance
- Reservation management
- Customer service
- Time management expertise
- Emergency response readiness
- Reception oversight
- Strong leadership
- Team building capacity
- Team performance monitoring
- Staff training experience
- Teamwork and collaboration
- Work Planning and Prioritization
- Positive attitude
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Active listening
- Team leadership
- Verbal and written communication
- Relationship building
- Customer relations
- Self motivation
- Employee training
Timeline
Night Manager
Food Indsutry
02.2022 - 09.2025
Bus Driver
McGee Air Services
09.2020 - 07.2025
Night Auditor
Ramada Hotel
03.2015 - 10.2015
Caregiver
A.R.C.A(assisted Living)
08.2010 - 03.2015
All Basics
Xavier High School
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