Lisa Schmidt
Creal Springs,IL
Summary
Results-driven executive with extensive experience in strategic leadership and operational excellence. As Vice President of Advisor Success at Global Travel Collection, I lead initiatives that drive revenue growth, enhance advisor engagement, and ensure high retention rates. My expertise in strategic planning, financial management, and stakeholder engagement has consistently delivered high-impact results. I am adept at developing high-performing teams, fostering a culture of continuous improvement, and promoting collaboration across the organization. With a proven track record in optimizing processes and driving innovation, I am committed to achieving excellence and contributing to the success of our advisors and the organization.
Overview
35
35
years of professional experience
Work History
Vice President - Advisor Success
Global Travel Collection
07.2023 - Current
- Strategic Leadership: Define and communicate departmental vision ensuring strategic alignment within Global Travel Collection and Internova Travel Group.
- Revenue Growth: Develop and execute strategies to drive internal and external revenue growth, including identifying new revenue streams and optimizing existing ones.
- Performance Metrics: Establish and monitor key performance indicators (KPIs) for revenue-based initiatives, making data-driven decisions to enhance financial outcomes.
- Recognition & Retention: Implement initiatives that support retention, recognizing and rewarding achievements and contributions to the organization's success. Champion a robust recognition program that celebrates and rewards the outstanding achievements and contributions. Implement recognition strategies that not only motivate but also highlight success stories as a key component of the organization's growth and client satisfaction.
- Project Leadership: Lead and oversee projects and initiatives that contribute to revenue growth and retention, ensuring they are delivered with excellence and efficiency.
- Collaboration and Harmony: Promote collaboration across teams to align goals and strategies, fostering a culture of unity and shared purpose.
Sr. Director - Strategic Development
Global Travel Collection
03.2022 - 07.2023
- Professional and Business Development: Supported independent travel advisors' professional and business development strategies using data and consultative insight. Developed strong consultative relationships with key advisors, fostering trust and collaboration.
- Data-Driven Decision Making: Established data-driven decision-making processes and implemented best practices in analytics to optimize business results.
- Strategic Planning and Execution: Achieved departmental goals by developing and implementing strategic plans and initiatives.
Director - Account Management
Global Travel Collection
01.2018 - 03.2022
- Team Development and Mentorship: Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth. Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Continuous Improvement and Employee Engagement: Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas. Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Cross-Functional Collaboration: Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Risk Management: Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Client Relationship Management: Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Manager - Strategic Program Management
Travel Leaders Corporate
02.2012 - 12.2017
- Client Solutions and Satisfaction: Developed custom solutions for clients, addressing unique challenges and ensuring satisfaction with end results.
- Performance Optimization: Optimized program performance with thorough analysis of key performance indicators, identifying areas for improvement.
- Client Relationship Management: Strengthened client relationships through regular communication, collaboration, and proactive problem-solving efforts.
- Innovation and Knowledge Sharing: Fostered innovation within the organization by promoting knowledge sharing, idea generation, and creative problem-solving techniques.
- Revenue Growth: Secured additional revenue opportunities by proactively identifying potential growth areas and presenting innovative solutions to clients.
Manager - Global Account Management
American Express Business Travel
07.2002 - 02.2012
- Client Portfolio Management: Managed and retained a global and diverse client portfolio. Enhanced client satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Strategic Planning and Execution: Achieved departmental goals by developing and executing strategic plans and performance metrics. Increased market share with strategic business development efforts, expanding into untapped markets.
- Task Management and Efficiency: Accomplished multiple tasks within established timeframes.
Team Leader - Travel Operations
American Express Business Travel
03.1996 - 07.2002
- Performance Management: Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowerment and Delegation: Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conflict Resolution: Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Inclusive Culture: Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Corporate Travel Advisor
American Express Business Travel
04.1991 - 03.1996
- Travel Coordination: Researched and communicated airfare, lodging and rental car reservations to best meet clients travel requirements. Confirmed accurate business travel reservations for corporate clients.
- Customer Service: Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
Corporate Travel Advisor
Carlson Wagonlit Travel
07.1989 - 04.1991
- Travel Coordination: Researched and communicated airfare, lodging and rental car reservations to best meet clients travel requirements. Confirmed accurate business travel reservations for corporate clients.
- Customer Service: Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
Education
High School Diploma -
Columbia High School
Columbia, ILTravel Agent Certification - Corporate
Ask Mr. Foster Travel Academy
St. Louis, MOAdult Learning - Business Administration And Management
Lindenwood University
Saint Charles, MOCertification - Business Acumen For Rising Executives
Wharton School of Business
Online05.2023
Professional Sales Acceleration Certification - Master Sales Certification
Van Syckle Group
Online2018
Skills
Team Leadership
Relationship Building
Decision-Making
Critical Thinking
Client Relationship Building
Results-Driven
Staff Development
Performance monitoring
Data Analysis
Business Development
Account Management
Customer Service
Timeline
Vice President - Advisor Success
Global Travel Collection
07.2023 - Current
Sr. Director - Strategic Development
Global Travel Collection
03.2022 - 07.2023
Director - Account Management
Global Travel Collection
01.2018 - 03.2022
Manager - Strategic Program Management
Travel Leaders Corporate
02.2012 - 12.2017
Manager - Global Account Management
American Express Business Travel
07.2002 - 02.2012
Team Leader - Travel Operations
American Express Business Travel
03.1996 - 07.2002
Corporate Travel Advisor
American Express Business Travel
04.1991 - 03.1996
Corporate Travel Advisor
Carlson Wagonlit Travel
07.1989 - 04.1991
High School Diploma -
Columbia High School
Travel Agent Certification - Corporate
Ask Mr. Foster Travel Academy
Adult Learning - Business Administration And Management
Lindenwood University
Certification - Business Acumen For Rising Executives
Wharton School of Business
Professional Sales Acceleration Certification - Master Sales Certification
Van Syckle Group
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