Lisa Schnitzler
Cincinnati,OH
Summary
Accomplished Paraprofessional and Medical Assistant with a proven track record in special education support and patient-focused care. Excelled in creating a safe, productive environments at Forest Hills School District and enhancing patient care through documentation at The Christ Hospital Health Network. Skilled in IEP compliance and medical terminology, demonstrating exceptional empathy, confidentiality, and documentation.
Overview
33
33
years of professional experience
Work History
Special Education Paraprofessional
Forest Hills School District
08.2016 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Monitored student classroom and outdoors activities to promote student safety.
- Offered student support through special accommodations, extra assistance, and assessments.
Medical Call Center Representative
Health Source of Ohio
01.2011 - 05.2014
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
- Reduced wait times for callers by managing a high volume of calls effectively without compromising quality of service.
Medical Assistant
The Christ Hospital Health Network
06.1998 - 03.2003
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Insurance Underwriter
Midland Insurance
04.1992 - 05.1998
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
- Maintained compliance with industry regulations and company guidelines during all underwriting activities.
- Consistently met or exceeded performance targets by effectively managing daily workload and adhering to strict deadlines.
Education
Medical Assistant Certification - Medical Assistant
The Institute of Medial And Dental Technology
Cincinnati, OH06-1997
High School Diploma -
Lakota High School
West Chester, OH06-1985
Skills
- IEP compliance
- Progress monitoring
- Patient confidentiality
- Medical terminology proficiency
- Patient-focused care
- Documentation
Timeline
Special Education Paraprofessional
Forest Hills School District
08.2016 - Current
Medical Call Center Representative
Health Source of Ohio
01.2011 - 05.2014
Medical Assistant
The Christ Hospital Health Network
06.1998 - 03.2003
Insurance Underwriter
Midland Insurance
04.1992 - 05.1998
Medical Assistant Certification - Medical Assistant
The Institute of Medial And Dental Technology
High School Diploma -
Lakota High School
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