Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Schober

Lisa Schober

RANCHO SANTA MARGARITA,CA

Summary

Professional with strong background in enhancing customer experiences. Skilled in problem-solving, communication, and project management. Known for teamwork, adaptability, and delivering impactful results. Expertise includes customer service strategies, process improvement, and relationship building. Reliable in dynamic environments and focused on achieving company goals.

Overview

21
21
years of professional experience

Work History

Senior Customer Experience Coordinator

Gatekeeper Systems, Inc.
01.2021 - Current
  • Answer incoming customer experience inquiries through phone or email and troubleshoot issues through monitoring system online
  • Process incoming service requests from customer Purchase Orders and portals and create cases and work orders through CRM system
  • Coordinate and schedule technicians and Authorized Service Providers and release equipment shipments through warehouse system
  • Coordinate with customers, vendors and outside contractors to complete services with field technicians.
  • Prepare quotations for Purchase Order revisions and submit to customers for approval by email or through portal
  • Meet with regional managers, field service engineers and technicians weekly to review work orders and provide job status
  • Communicate with customer on job status through portals and via email
  • Receive and review technician paperwork to confirm service completion details for accuracy
  • Process and prepare technician paperwork for invoicing
  • Coordinate with account managers, technical support and monitoring departments for plan revisions.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.
  • Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
  • Assisted in the development of comprehensive training materials for new hires, promoting a consistent approach to handling customer queries.
  • Developed strong relationships with key clients, fostering loyalty and enhancing brand reputation.

Administrative HVAC Coordinator

Corporate Office of L.A. Fitness/Fitness International
01.2011 - 01.2020
  • Provided administrative and Notary Public support to field technicians, department, executive vice president and operations managers.
  • Processed and scheduled incoming service work orders with vendors and field technicians
  • Maintained and scheduled monthly preventative maintenance equipment work orders
  • Monitored online energy management system of clubs to identify, track and resolve issues remotely
  • Coordinated new vendor set-up with accounting and other departments
  • Reviewed and resolved accounting issues to ensure accurate billing
  • Prepared and designed working spreadsheets for tracking services for monthly meetings
  • Created purchase orders through online system for field technicians and vendors
  • Maintained asset equipment inventory system with management and accounting department

Administrative Assistant(Production Coordinator)

Archstone-Smith Property Management
01.2005 - 01.2011
  • Provided administrative and Notary Public to executives and vice presidents
  • Processed change orders, construction directives and City permits through approval process
  • Maintained construction project files and prepared check requests through accounting
  • Prepared, reviewed and submitted through accounting vendor and subcontractor invoices
  • Prepared budget spreadsheets and agendas for monthly meetings
  • Processed and reconciled expense reports through online system
  • Provided training to new additional support staff and new associates in office procedures and computer applications
  • Coordinated construction project blueprints and architectural plans distribution through online system
  • Prepared consultant and general contractor agreements for approval

Education

AA - Business Communications

California State University/Fullerton
Fullerton

Skills

  • Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • CRM
  • Navision
  • Scheduling
  • Patience and composure
  • Training and coaching
  • Typing (100 wpm)

Timeline

Senior Customer Experience Coordinator

Gatekeeper Systems, Inc.
01.2021 - Current

Administrative HVAC Coordinator

Corporate Office of L.A. Fitness/Fitness International
01.2011 - 01.2020

Administrative Assistant(Production Coordinator)

Archstone-Smith Property Management
01.2005 - 01.2011

AA - Business Communications

California State University/Fullerton

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