Lisa Schoen

Medtronic Diabetes

09.2004 - 03.2023

Managed 28 multi million dollar Distributor accounts. Keeping them within terms and under credit limits.
Met monthly department cash goals ranging from $17M to $28M
Made daily collections calls as needed.
Delivered exceptional customer service to every customer.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with customers.
Delivered prompt service to prioritize customer needs.
Educated customers about billing, payment processing and support policies and procedures.
Answered calls, emails and faxes daily, addressing customer inquiries and solving problems.
Delivered excellent customer service, resulting in superior customer satisfaction.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Achieved performance goals on a consistent basis.
Entered client details and notes into system for interdepartmental access and review.
Processed payments and applied to customer balances.
Reconciled customer accounts and identified discrepancies for further investigation.
Worked with customers on credits and RMA's.
Maintained files of Distributor Contracts to assure all aspects and guidelines were followed.
Maintained copies of Purchase Orders to assure invoices matched accordingly.

Summary