Lisa Schwingle
Pittsford,NY
Overview
11
11
years of professional experience
Work History
Fine Dining Captain
The Highlands At Pittsford
03.2022 - Current
- Supervised wait staff during meal service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Coordinated dining service with other departments.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Followed OSHA, safety, health and sanitation guidelines.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for Upscale restaurant with social relevancy and intentionality.
Administrative Assistant
Pittsford Chamber Of Commerce
03.2021 - 07.2022
- Executed record filing system to improve document organization and management.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted board members with special tasks on daily basis.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of board members.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent member relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to board members.
- Created and maintained databases to track and record membership data.
- Facilitated timely delivery of special projects to meet organizational objectives.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and membership data.
- Supported board members by managing budgets, scheduling appointments and organizing itinerary.
- Increased office participation in special events by creating newsletter with detailed calendars and other membership updates.
- Organized Pittsford Candlelight Night.
Social Security Disability Representative
Mary Wilcox-Perry, ADR
06.2015 - 12.2021
- Prepared applications online with Social Security and followed up with individuals regarding their medical updates.
- Collected medical records and letters to support claims in court.
- Filed reconsiderations and denials in a timely matter with SSA.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Prepared brief and medical documents for court hearings for court hearings
Gift Shop Manager
The Jewish Home Of Rochester
11.2017 - 07.2019
- Trained new volunteers on proper protocols and customer service standards.
- Negotiated price and service with vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Retail Nonprofit
Lisa's Boutique With Heart
06.2014 - 10.2018
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered incoming calls and emails to provide product information, features and benefits.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Increased sales and customer satisfaction through personalized servicing.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used POS system to process sales, returns, online orders, and gift card activations.
Skills
- Food Preparation and Safety
- Social Perceptiveness
- Warm and Friendly
- Complex Problem-Solving
Timeline
Fine Dining Captain
The Highlands At Pittsford
03.2022 - Current
Administrative Assistant
Pittsford Chamber Of Commerce
03.2021 - 07.2022
Gift Shop Manager
The Jewish Home Of Rochester
11.2017 - 07.2019
Social Security Disability Representative
Mary Wilcox-Perry, ADR
06.2015 - 12.2021
Retail Nonprofit
Lisa's Boutique With Heart
06.2014 - 10.2018
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