Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Lisa Scott

Brand Ambassador
Columbus,Ga

Summary

A motivated and tech-savvy sales associate and customer service representative with 2 years of experience working in electronics sales. Skills include public speaking, creative problem solving. Able to communicate effectively with a team and very keen to develop more professional skills, such as customer care, sales, problem solving, Ambitious and personable retail sales associate with 5 plus years of experience selling fashion, and electronics. Expert at keeping up in high-volume sales environments while maintaining an exceptional customer experience. Top-performing Retail Manager with +5 years of experience in directing retail operations, motivating sales associates to surpass sales quotas, and identifying business growth opportunities. Retail leader with successful track record in exceeding sales forecasts, generating repeat and referral business, and improving customer satisfaction. National Retail Federation Member. Retail Management Certificate. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Brand Ambassador dedicated to driving awareness and promoting market growth. Experienced in researching, hosting and coordinating marketing events. Skilled in helping customers find desirable products and boosting sales.

Overview

11
11
years of professional experience

Work History

Office Manager

H&r Block
Kansas City, MO
12.2022 - 04.2023
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Maintained computer and physical filing systems.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Delivered performance reviews, recommending additional training or advancements.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established team priorities, maintained schedules and monitored performance.

Brand Ambassador

VIPdesk Connect
Alexandria, VA
03.2021 - 11.2022
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Achieved in service or to-go volume placements in on-premise channel.
  • Functioned as team player by working with other members to deliver sampling goals.
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion
  • Engaged, educated and befriended customers to deliver amazing shopping experience
  • Functioned as team player by working with other members to deliver sampling goals
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Maintained knowledge of current promotions and product features.
  • Greeted customers warmly and pleasantly answered inquiries.

Customer Service Representive

West At Home
Atlanta, Georgia
03.2016 - 02.2021
  • Customer service Representive, answered calls and complaints, assisted in handling any issues with orders, credit card information etc
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Bus Monitor

Gwinnett County Schools
Lawrenceville, Georgia
11.2020 - 02.2021
  • Prevent non-approved visitors from entering
  • Manage coverage of "weak" spots and monitor likely target areas
  • Enfore company rules and policies
  • Report all incidents to law enforement

Virtual Customer Service Representative

Godiva Chocolatier, Inc
11.2019 - 08.2020
  • Maintain operational efficiency through following proper office protocols
  • Respond to all inquiries and requests in a timely manner
  • Contribute to high-level of customer satisfaction by constantly maintaining friendly attitude
  • Record all messages and deliver in a timely fashion
  • Perform general clerical tasks and administrative responsibilities as needed
  • Resolve office-related issues according to predetermined procedures

Customer Service Representative

Williams Sonoma Inc
San Francisco, CA
03.2019 - 01.2020
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Assistant Store Manager

Dollar General
Monroe, Ga
03.2019 - 12.2019
  • Maintain operational efficiency through following proper office protocols
  • Record all messages and deliver in a timely fashion
  • Respond to all inquiries and requests in a timely manner
  • Screen and answer calls, emails, and correspondence with professionalism and in a timely manner
  • Update database with information quickly and efficiently, Evaluate sales personnel on a monthly basis and discuss target goals
  • Build loyal clientele through high-level of customer satisfaction
  • Recruit, interview, and hire all sales personnel
  • Train unlimited new employees
  • Handle all payroll and bookkeeping functions
  • Examine merchandise to verify correct price and no visible damage
  • Supervise a team of 6 employees
  • Assign employees to specific duties to best suit needs of the store

Wedding Coordinator

Infinite Wishes LLC
08.2016 - 12.2017
  • Manage itineraries and process registrations daily
  • Handle busy, multi-line phone system
  • Greet all customers with warm, friendly attitude
  • Answer inquiries and make suggestions as needed
  • Repond with positive attitude and sense of urgency
  • Anticipate the needs of customers and provide suggestions proactively
  • Direct front-line staff to exceed customer expectations

Customer service representative/Sales

02.2012 - 09.2016
  • Williams-Sonoma
  • Customer Service, sales, problem solving, track customers orders, accounting
  • Served 85 - 95 customers per day with 100% accuracy compared to 70 customers a day for my peers
  • Resolve office-related issues according to predetermined procedures

Education

High School Diploma -

Central Islip Senior High School
Central Islip, NY
06.1995

Skills

  • Customer service Call center
  • Microsoft Office CSR
  • Customer care Sales
  • Cash handling Scheduling
  • Organizational skills WORD
  • Excel
  • Large Crowd Management
  • Product and Service Specification
  • Product Research
  • Dependable and Cooperative
  • Online Presence Monitoring
  • Communication Skills
  • Customer Retention
  • Client Correspondence
  • Internet Sales
  • Customer Inquiries
  • Online Help
  • Sales expertise
  • Relationship builder
  • Data Entry
  • Tech-adequate
  • Business administration
  • Lead Generation
  • Performance improvement
  • Social media expertise
  • Marketing and advertising
  • Branding
  • Critical Thinking
  • Teamwork and Collaboration
  • Analytical and Critical Thinking
  • Clerical Support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Office Manager

H&r Block
12.2022 - 04.2023

Brand Ambassador

VIPdesk Connect
03.2021 - 11.2022

Bus Monitor

Gwinnett County Schools
11.2020 - 02.2021

Virtual Customer Service Representative

Godiva Chocolatier, Inc
11.2019 - 08.2020

Customer Service Representative

Williams Sonoma Inc
03.2019 - 01.2020

Assistant Store Manager

Dollar General
03.2019 - 12.2019

Wedding Coordinator

Infinite Wishes LLC
08.2016 - 12.2017

Customer Service Representive

West At Home
03.2016 - 02.2021

Customer service representative/Sales

02.2012 - 09.2016

High School Diploma -

Central Islip Senior High School
Lisa ScottBrand Ambassador