Lisa Scott
Receptionist/Assistant/Tech
Summary
Punctual and honest employee with solid background in medical office environments. Satisfies customers or patients with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and maximize time.
Overview
2
2
year of professional experience
4
4
years of post-secondary education
Work History
Front Desk Receptionist/Technician
Mid America Psychological And Counseling Services
Merrillville , IN
2022.08 - 2023.12
- Completed job reports and logs immediately following service calls.
- Was an assistant for the main doctor and owner of the company.
- Tested elderly patients for Alzheimer's and Dementia for multiple doctors in the company.
- Tested teens and children for ADHD, ADD, Asperger's, Autism and any other intellectual disability involved with school and EAP programs or IEP programs.
- Scheduled appointments for patients with their correct doctor, social worker, therapist or intern and made sure the patient account was accurate and completely up to date.
- Verified insurance is active and benefits did not change.
- Sent out Prior Authorizations for testing to insurance companies.
- Maintained quality assurance and customer satisfaction objectives.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Organized work to meet demanding production goals.
- Drafted preventive maintenance schedule to support equipment longevity.
- Maintained compliance with regulatory standards and safety requirements.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
Cashier
Target
Valparaiso , IN
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Stocker
Marshalls
Valparaiso , IN
- Maintained effective team member communication.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Bachelor of Science - Psychology
Indiana State University
Terre Haute, IN 2018.08 - 2022.12
Skills
Proficient
Timeline
Front Desk Receptionist/Technician
Mid America Psychological And Counseling Services
2022.08 - 2023.12
Bachelor of Science - Psychology
Indiana State University
2018.08 - 2022.12
Cashier
Target
Stocker
Marshalls
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