Lisa Scott
Shawnee
Summary
To become part of a team where I can utilize my ability to handle multiple tasks simultaneously, meet time-sensitive deadlines and organize workloads by using my problem-solving skills with general supervision.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
25
25
years of professional experience
Work History
Manager Crew Calling
CPKC
09.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Manager of Operations Dispatching
CPKC
01.2024 - 09.2024
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Dispatcher (Dispatch)
Union Pacific Railroad
04.2004 - 09.2020
- Safely controlling the movement of trains throughout a very complex rail system
- Dispatch workers, work crews, equipment, or service vehicles to appropriate locations
- Prepare daily work and run schedules under an extremely fast-paced industry
- Confer with customers or supervising personnel to address questions or requests concerns
- Record and maintain files of customer requests
Personal Assistant
Virtumundo
04.2002 - 05.2003
- Answering phones and maintaining daily correspondences
- Screening visitors, organized meetings, appointments, events and conferences
- Determined and accurately routed the various customer service calls
- Personal duties, ie, meal delivery, managing checkbook, personal travel and entertainment, etc
Ex Assistant/Program Director
Fort Dodge Animal Health
02.2000 - 03.2002
- Maintain daily knowledge of processes and procedures
- Accurately communicating processes and procedures with company members
- Making travel arrangements and bookkeeping tasks
Education
High School Diploma - General High School Curriculum
Raytown High School
Raytown, MOSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
Ability Summary
- Experience in coordinating and expediting the flow of work and materials within or between departments of an establishment according to production schedule.
- High level attention to detail and customer service, with the ability to handle sensitive and confidential information.
- Proficient in Microsoft Office, Word, Google Teams.
Timeline
Manager Crew Calling
CPKC
09.2024 - Current
Manager of Operations Dispatching
CPKC
01.2024 - 09.2024
Dispatcher (Dispatch)
Union Pacific Railroad
04.2004 - 09.2020
Personal Assistant
Virtumundo
04.2002 - 05.2003
Ex Assistant/Program Director
Fort Dodge Animal Health
02.2000 - 03.2002
High School Diploma - General High School Curriculum
Raytown High School
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