Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lisa Scott

1598 Ledger Road Chipley,FL

Summary

Dynamic Charge Nurse with proven expertise in clinical leadership and patient care management at Washington Rehab & Nursing Center. Skilled in medication administration and compassionate mentoring, I successfully enhanced patient satisfaction scores through effective care coordination and quality improvement initiatives, fostering a supportive environment for both patients and staff.

Charge nursing professional with focus on patient care and team leadership. Strong skills in clinical decision-making, patient assessment, and care planning. Known for effective communication, adaptability, and teamwork. Dependable in high-pressure environments with commitment to achieving optimal patient outcomes.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level LPN position. Ready to help team achieve company goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

14
14
years of professional experience

Work History

Charge Nurse

Washington Rehab & Nursing Center
06.2024 - Current
  • Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
  • Conducted daily shift briefs to inform staff of changes in patient care assignments.
  • Mentored and supervised junior nurses, fostering a supportive and professional work environment.
  • Demonstrated strong leadership abilities in managing challenging situations with patients, families, and healthcare professionals alike.
  • Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
  • Conducted comprehensive patient assessments, identifying changes in condition and implementing appropriate interventions promptly.
  • Participated in development and implementation of quality improvement initiatives to raise healthcare standards.
  • Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
  • Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Documented patient care plans and progress to enable tracking history and maintain updated records.
  • Promoted patient independence by teaching self-care skills and explaining conditions and medications.
  • Assisted in coordinating transfers, discharges and admissions to establish smooth transition of patients.
  • Updated patient medical records with services provided, health conditions, and response to treatments using PCC.
  • Established cordial relationships with medical personnel and staff to promote teamwork and maintain positive attitude.
  • Maintained and promoted autonomy and rights of patients to provide protection and enforce dignity and respect.
  • Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
  • Educated patients to provide information on health promotion and disease prevention.
  • Administered medications and treatments as prescribed by physicians.
  • Collaborated with interdisciplinary teams to establish proper patient care and provide education to patients and family members.
  • Maintained strict compliance with regulatory guidelines governing the practice of nursing within the facility environment at all times.
  • Educated patients on disease prevention strategies and self-care techniques, promoting healthy lifestyle choices.
  • Communicated effectively with patients'' family members regarding treatment plans and progress updates, providing reassurance during difficult times.
  • Provided compassionate support to patients and families coping with illness or injury, fostering trust and positive relationships.
  • Collaborated with interdisciplinary teams for improved patient outcomes and streamlined care processes.
  • Utilized critical thinking skills when analyzing complex patient situations, synthesizing information from multiple sources to develop appropriate action plans.
  • Supervised nursing assistants and unlicensed staff members, ensuring adherence to established policies and procedures for quality care provision.
  • Maintained detailed records of patients'' medical histories, conditions, and treatments to ensure accurate documentation and continuity of care.
  • Administered medications accurately and safely to maintain optimal patient health during treatments.
  • Implemented evidence-based best practices for infection control measures in order to reduce hospital-acquired infections.
  • Participated in ongoing professional development opportunities to stay abreast of current industry trends and enhance nursing knowledge base further.
  • Served as a mentor and preceptor for newly hired or less experienced staff members, fostering team cohesion and professional growth within the nursing team.
  • Coordinated discharge planning activities in collaboration with case managers to facilitate seamless transitions between healthcare settings for optimal recovery outcomes.
  • Promoted a culture of safety through diligent monitoring of potential hazards within the clinical setting as well as proactive identification of areas requiring improvement or intervention efforts.
  • Managed multiple priorities simultaneously while maintaining a high standard of patient-focused care under challenging circumstances.
  • Enhanced patient care by effectively assessing, planning, implementing, and evaluating individualized nursing interventions.
  • Served as charge nurse, caring for patients with serious illnesses.
  • Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
  • Achieved successful unit leadership by providing quality nursing care to 27 to 32 patients per day in 202-bed unit.
  • Administered medications and injections to patients.
  • Monitored patient health conditions to report changes to assigned physician.
  • Reviewed patient history to verify conditions and current medications.
  • Delivered emotional support to patients and families during challenging times.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Provided patient education on health care issues and prescribed medications.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
  • Took samples to complete diagnostic and routine assessment tests.
  • Coordinated patient transfers to other facilities.
  • Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
  • Developed and implemented individualized patient care plans.
  • Supported diagnoses by taking blood samples from patients for laboratory testing.
  • Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.

Charge Nurse

Marshall Rehab & Nursing Home-Travel Nurse
11.2023 - 05.2024
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
  • Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
  • Utilized critical thinking skills to make sound clinical decisions in high-pressure situations, minimizing risks and ensuring patient safety.
  • Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
  • Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
  • Provided compassionate end-of-life care, supporting patients and their families through difficult times.
  • Promoted continuity of care by thoroughly documenting shift-to-shift communication in nursing reports.
  • Promoted patient independence by teaching self-care skills and explaining conditions and medications.
  • Managed complex wound care cases, applying advanced knowledge of wound healing principles to achieve optimal results.
  • Developed strong relationships with patients'' families, keeping them informed of progress reports and collaborating on decisions regarding their loved ones'' healthcare plans.
  • Assisted physicians during procedures, demonstrating strong clinical knowledge and attention to detail for successful outcomes.
  • Maintained accurate medical records in accordance with established protocols, ensuring confidentiality of sensitive information at all times.
  • Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
  • Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
  • Updated patient medical records with services provided, health conditions, and response to treatments using American Date.
  • Implemented evidence-based nursing practices to improve patient health and maintain compliance with regulatory standards.
  • Improved infection control measures by closely monitoring staff adherence to proper hand hygiene protocols.
  • Collaborated with interdisciplinary team members to optimize patient outcomes and deliver high-quality care.
  • Served as a mentor to new nurses, fostering a positive work environment and promoting professional growth.
  • Streamlined medication administration processes for improved accuracy, reducing medication errors and ensuring patient safety.
  • Coordinated timely admissions, transfers, and discharges for efficient bed utilization within the nursing unit.
  • Conducted regular staff trainings to ensure competence in clinical skills, improving overall quality of care on the unit.
  • Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.
  • Evaluated staff performance through regular assessments, identifying areas for improvement and facilitating professional development opportunities.
  • Increased patient satisfaction scores by consistently providing exceptional customer service and addressing concerns promptly.
  • Achieved successful unit leadership by providing quality nursing care to 15 to 20 patients per day in 160-bed unit.
  • Enhanced staff morale by fostering a supportive work environment, recognizing outstanding performance, and addressing concerns effectively.
  • Reduced hospital readmissions by implementing effective discharge planning strategies and providing thorough patient education.
  • Administered medications and injections to patients.
  • Monitored patient health conditions to report changes to assigned physician.
  • Delivered emotional support to patients and families during challenging times.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Provided patient education on health care issues and prescribed medications.
  • Supported diagnoses by taking blood samples from patients for laboratory testing.
  • Took samples to complete diagnostic and routine assessment tests.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Coordinated patient transfers to other facilities.
  • Reviewed patient history to verify conditions and current medications.
  • Helped patients complete bathing, dressing and eating.
  • Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
  • Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
  • Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
  • Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
  • Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
  • Developed and implemented individualized patient care plans.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.

Charge Licensed Practical Nurse

Comfort Creek Nursing Home
01.2021 - 08.2023
  • The same as the other two Charge Nursing Positions.
  • Led and mentored many newly licensed nurses and nursing students to develop professional expertise.
  • Achieved successful unit leadership by providing quality nursing care to 37 patients per day in 160-bed unit.

Unit Manager

Comfort Creek Nursing Home
01.2021 - 08.2023
  • Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
  • Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
  • Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
  • Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
  • Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
  • Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
  • Addressed clinical issues promptly to reduce risks associated with patient care or operational inefficiencies in the unit.
  • Assisted in development and implementation of policies, procedures, and regulations for unit operations.
  • Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.
  • Facilitated interdepartmental collaboration through effective communication and coordination of patient care plans.
  • Met with nursing staff and support personnel to plan services, programs and activities.
  • Maintained adequate stock of medications, supplies and equipment to meet patient needs.
  • Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
  • Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
  • Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
  • Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
  • Streamlined daily operations for increased productivity by delegating tasks and supervising nursing staff.
  • Implemented evidence-based practices within the unit to enhance overall quality of care provided to patients.
  • Coordinated nursing with other services to promote continuity of total regimen of care.
  • Enhanced patient care by implementing efficient unit management processes and coordinating interdisciplinary teams.
  • Participated actively in committee meetings to contribute insights from a Unit Manager perspective, influencing hospital-wide decisions and policies.
  • Promoted patient independence by establishing patient care goals and taught and counseled patients, friends and family about medications and self-care skills.
  • Improved patient satisfaction with timely and accurate communication between patients, families, and medical professionals.
  • Reduced medication errors by diligently overseeing the administration of medications to patients.
  • Protected patients and employees by developing and interpreting infection-control policies and protocols and maintained patient confidence by monitoring confidential information.
  • Developed and executed training programs that significantly increased staff competency.
  • Enhanced safety protocols, leading to record-low number of workplace incidents.
  • Fostered culture of continuous improvement, encouraging innovation and adaptability among team members.
  • Increased market share by developing and implementing innovative marketing strategies.
  • Optimized inventory management to reduce waste and ensure availability of critical supplies.
  • Achieved significant cost savings, negotiating favorable contracts with suppliers.
  • Coordinated cross-functional teams to address complex project challenges, ensuring timely completion.
  • Improved employee retention with comprehensive mentorship and feedback system.
  • Drove significant improvements in team morale and engagement, organizing motivational events and recognition programs.
  • Strengthened relationships with key stakeholders through regular, transparent communication.
  • Led unit to exceed performance goals through strategic planning and effective resource allocation.
  • Achieved top employee performance ratings, fostering environment of accountability and support.
  • Implemented customer feedback system to identify areas for improvement and act upon them.
  • Enhanced operational efficiency, redesigning workflow processes.
  • Spearheaded initiatives to enhance product quality, collaborating closely with quality assurance team.
  • Maintained high compliance with industry regulations, conducting regular audits and updates to procedures.
  • Fostered culture of excellence and continuous improvement, organizing regular team-building activities.
  • Reduced downtime by overseeing maintenance and timely upgrade of equipment.
  • Boosted customer satisfaction by ensuring high-quality service standards were consistently met.
  • Streamlined unit operations to improve service delivery, adopting cutting-edge management software.
  • Enhanced team productivity by implementing efficient work schedules and providing continuous training.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Communicated with patients, ensuring that medical information was kept private.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Collaborated with store manager to maintain daily operations.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Developed policies and procedures for effective pharmacy management.
  • Spearheaded and implemented new projects to expand scope of engagement.

MDS Coordinator

Comfort Creek Nursing Home
01.2021 - 08.2023
  • Set schedules for staff to start and complete MDS assessments and care plan meetings.
  • Ensured timely completion of all MDS assessments, maintaining full compliance with federal and state regulations.
  • Maintained up-to-date knowledge on CMS guidelines and changes to ensure accuracy in reporting and reimbursement processes.
  • Enhanced patient care quality by implementing comprehensive MDS assessments and care plans.
  • Collaborated closely with therapy departments to accurately capture rehabilitation needs within MDS documentation, supporting appropriate resource allocation for residents'' needs.
  • Verified prompt and accurate completion of MDS activities for billing.
  • Collaborated with nursing staff to provide accurate and timely clinical assessments for each resident, leading to improved overall care.
  • Assessed electronic medical record for required documentation to support MDS coding.
  • Provided ongoing education for nursing staff regarding MDS best practices, contributing to a knowledgeable and skilled workforce.
  • Monitored changing regulations related to RAI/MDS requirements, keeping staff informed about updates that impact their daily work routines.
  • Completed minimum data set assessments with strong collaboration across business, provider and clinical disciplines.
  • Implemented interdisciplinary meetings focused on individualized care plan development, resulting in more targeted interventions and improved resident outcomes.
  • Developed a comprehensive system for tracking MDS completion deadlines, ensuring timely submissions and minimizing the risk of financial penalties.
  • Established regular review processes to evaluate the accuracy and completeness of MDS records, leading to proactive identification of potential issues before they escalate.
  • Reduced errors in data collection by streamlining the MDS process and improving communication among interdisciplinary teams.
  • Developed strong relationships with interdisciplinary team members to facilitate efficient collaboration on resident care planning.
  • Led weekly utilization review to go over recent clinical activities.
  • Conducted audits of current MDS records to identify discrepancies and improve record accuracy, enhancing reimbursement rates for the facility.
  • Provided guidance to nursing staff on accurate completion of Section GG assessments, enhancing overall documentation quality and supporting appropriate Medicare/Medicaid reimbursement rates.
  • Complied with federal and state regulations for completion and coordination of RAI process.
  • Trained staff in correct techniques for completing and signing MDS assessments.
  • Supported facility-wide initiatives aimed at reducing hospital readmissions by closely monitoring MDS data for trends and potential areas of concern.
  • Identified areas of improvement in the facility''s quality measures through thorough analysis of MDS data, resulting in targeted interventions and better outcomes for residents.
  • Improved communication between departments by establishing clear protocols regarding assessment timelines, leading to more efficient care planning processes.
  • Reviewed missing assessment reports and analyzed issues for leadership team.
  • Completed assessments for residents admitted under assessments requiring several day books.
  • Implemented quality improvement projects, identifying areas for enhancement in resident care and MDS process accuracy.
  • Led integration of new technology for MDS management, facilitating easier data entry and analysis.
  • Improved patient outcomes with comprehensive assessments, identifying changes in condition and adjusting care plans accordingly.
  • Enhanced resident satisfaction, establishing strong rapport and addressing concerns promptly.
  • Advanced personal knowledge of MDS regulations and best practices through continuing education and professional development activities.
  • Achieved significant improvements in MDS accuracy and timeliness, recognized by facility leadership.
  • Conducted training sessions for nursing staff on MDS processes, elevating quality of documentation and care planning.
  • Enhanced team performance, providing regular feedback and coaching to staff on MDS-related tasks.
  • Reduced hospital readmissions with proactive monitoring and intervention for residents at high risk.
  • Supported resident families with clear communication, providing updates on care plans and answering questions about MDS process.
  • Promoted culture of safety and compliance, conducting regular audits of MDS documentation and care practices.
  • Ensured compliance with federal and state regulations by meticulously reviewing and updating resident care plans.
  • Fostered positive work environment, encouraging teamwork and open communication among MDS and clinical staff.
  • Streamlined MDS submission process, reducing errors and ensuring timely reimbursements from Medicare and Medicaid.
  • Facilitated smooth transitions of care by collaborating with external healthcare providers, ensuring continuity of care for residents.
  • Improved interdisciplinary team collaboration by organizing regular strategy meetings to discuss care plans and resident needs.
  • Analyzed patient data to impact, identifying trends and areas for improvement in clinical outcomes.
  • Developed policies and procedures to standardize MDS coordination across facility, leading to more efficient operations.
  • Optimized care plans for impact, integrating evidence-based practices and patient preferences.
  • Coordinated multidisciplinary care team meetings to enhance communication and ensure consistency in patient care delivery.
  • Participated in quality assurance reviews to verify accuracy and reliability of data.
  • Collaborated with medical teams to create uniform standards for clinical data reporting.
  • Built complex data analysis reports and provided timely feedback to stakeholders.
  • Managed system for secure storage, transmission and manipulation of clinical data.
  • Created data management plans and provided input on study designs.
  • Developed comprehensive data dictionary for efficient and accurate data tracking.
  • Enforced strict data validation rules to maintain accuracy and completeness of clinical data.
  • Worked with programming to coordinate Study Data Tabulation Model maps.
  • Minimized manual system errors with streamlined data entry process.
  • Upheld critical security standards when managing user access actions such as setting up and removing accounts.
  • Assisted with database upgrades and migrations by performing user acceptance testing.

Care Manager With Humana

Joynus Care/Humana/All Ways Caring
01.2011 - 12.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
  • Assessed clients and developed plans to meet needs.
  • Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
  • Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
  • Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
  • Arranged transportation and documented details of discharge transition plans.
  • Communicated with healthcare providers to facilitate continuity of care.
  • Maintained detailed records in compliance with agency standards and regulations.
  • Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
  • Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
  • Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
  • Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
  • Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
  • Responded to emergency situations and provided support to promote client safety and wellbeing.
  • Evaluated clients progress and adjusted service plans to address areas of concern.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
  • Maintained network of community resources to provide most comprehensive support services possible to clients.
  • Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
  • Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
  • Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
  • Enhanced patient care by developing and implementing individualized care plans.
  • Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
  • Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
  • Implemented evidence-based interventions for diverse populations, supporting culturally competent care delivery practices.
  • Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
  • Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
  • Collaborated with insurance providers to secure authorization for necessary services, maximizing patients'' benefits coverage.
  • Coordinated with healthcare professionals to ensure integrated support, improving patient outcomes.
  • Conducted risk assessments for patients, proactively addressing potential health issues.
  • Improved patient access to community resources, supporting holistic approaches to health and wellbeing.
  • Improved patient satisfaction with empathetic communication and attentive follow-up on care plans.
  • Leveraged technology to enhance care coordination, resulting in more timely and effective interventions.
  • Facilitated multidisciplinary team meetings, ensuring cohesive care strategies for complex cases.
  • Advocated for patients' needs with healthcare providers, securing necessary interventions for improved health outcomes.
  • Led team of care professionals, promoting collaborative approach to patient management.
  • Optimized resource allocation to meet patient needs more effectively, ensuring high-quality care.
  • Reduced hospital readmission rates by implementing effective care transition strategies.
  • Engaged in continuous professional development to stay current with advances in care management.
  • Streamlined care management processes, leading to more efficient patient care coordination.
  • Enhanced patient care quality by developing personalized care plans based on thorough assessments.
  • Negotiated with insurance companies to secure coverage for necessary treatments, reducing financial burdens on patients.
  • Monitored patient progress closely, adjusting care plans as needed for optimal health improvements.
  • Fostered strong relationships with patients and their families, enhancing trust and compliance with care plans.
  • Enhanced team performance with regular training sessions on care management best practices.
  • Implemented patient education programs, increasing patient engagement in their health management.
  • Developed and maintained comprehensive patient records, improving accuracy in care delivery.
  • Conducted comprehensive assessments to identify patient needs, facilitating targeted support.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Collaborated with store manager to maintain daily operations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Developed policies and procedures for effective pharmacy management.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Education

RN Program - Core of Nursing

Darton Community College
Albany, GA

RN Bridge Program - RN Bridge Program

Abraham Baldwin Agricultural College
Tifton, GA

Nursing - Nursing

East Georgia College
Swainsboro, GA

LPN And Phlebotomy - Nursing Practice

Swainsboro Technical College
Swainsboro, GA
05-2005

Orthotic Fitter - Orthotic Fitter

Board of Orthotics/Prosthetics Certification
Baltimore, MD
01-2004

High School Diploma -

Chipley High School
Chipley, FL
05-1979

Skills

  • Decision-making
  • Care coordination
  • Clinical leadership
  • Team leadership
  • Staff supervision
  • HIPAA compliance
  • Patient assessments
  • Staff scheduling
  • Staff management
  • Direct patient care
  • Patient advocacy
  • Quality improvement
  • Discharge planning
  • Personal integrity
  • Patient management
  • Care plan management
  • Patient care standards
  • Interdisciplinary collaboration
  • Health education
  • Patient care assignment
  • Chronic disease management
  • Patient care planning
  • Data collection
  • Indirect patient care
  • Clinical training
  • Critical care
  • Case management
  • Verbal and written communication
  • Patient care management
  • Patient admitting
  • Team development and management
  • Cultural history
  • Nurse training
  • Care and discharge planning
  • Nurse and CNA supervision
  • Evidence-based nursing
  • Critical thinking
  • Medication and IV administration
  • Patient and family advocacy
  • Attention to detail
  • Documentation
  • Patient care assessment
  • Certified in CPR/AED

Accomplishments

I have been Team Leader for several projects throughout my career. I have volunteered on sever nursing missions overseas in third world countries. I have been able to deliver babies and assist in surgery in the Ivory Coast in the Bush. As well as other countries.

Timeline

Charge Nurse

Washington Rehab & Nursing Center
06.2024 - Current

Charge Nurse

Marshall Rehab & Nursing Home-Travel Nurse
11.2023 - 05.2024

Charge Licensed Practical Nurse

Comfort Creek Nursing Home
01.2021 - 08.2023

Unit Manager

Comfort Creek Nursing Home
01.2021 - 08.2023

MDS Coordinator

Comfort Creek Nursing Home
01.2021 - 08.2023

Care Manager With Humana

Joynus Care/Humana/All Ways Caring
01.2011 - 12.2020

RN Program - Core of Nursing

Darton Community College

RN Bridge Program - RN Bridge Program

Abraham Baldwin Agricultural College

Nursing - Nursing

East Georgia College

LPN And Phlebotomy - Nursing Practice

Swainsboro Technical College

Orthotic Fitter - Orthotic Fitter

Board of Orthotics/Prosthetics Certification

High School Diploma -

Chipley High School

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Lisa Scott