LISA SCULLEY
Starke,FL
Summary
Dedicated to improving member service and providing employee support while balancing credit union procedure and adhering to required regulations. Have worked as liaison between departments to solve complex issues. Interested in a more active role in back office support to improve member experience.
Overview
11
11
years of professional experience
Work History
Operatons Support Specialiset
Vystar Credit Union
08.2022 - Current
Support Contact Center and branch via Questions and OPS Support line; Handles Escalations of Members, seeking to solve service issues and educating members on policy; researching and correcting errors; back-up to Deceased Concierge, Legal Processing, Fraud and other back-office areas. Work CRM Cases to resolve member issues.
Member Relationship Specialist II, Contact Center
VyStar Credit Union
08.2018 - 07.2022
Member Service Specialist/Member Service Specialist I
VyStar Credit Union
01.2016 - 01.2018
Digital Contact Center/Chat Support
Publix Employees Federal Credit Union
01.2015 - 01.2016
Teller
Publix Employees Federal Credit Union
01.2015 - 01.2015
Education
Bachelor of Science - Chemistry & Biology
Jacksonville University
01.1990
Skills
- Support Contact Center and branch via Questions and OPS Support line; Handles Escalations of Members, seeking to solve service issues and educating members on policy; researching and correcting errors; back-up to Deceased Concierge, Legal Processing, Fraud and other back-office areas Work CRM Cases to resolve member issues
Timeline
Operatons Support Specialiset
Vystar Credit Union
08.2022 - Current
Member Relationship Specialist II, Contact Center
VyStar Credit Union
08.2018 - 07.2022
Member Service Specialist/Member Service Specialist I
VyStar Credit Union
01.2016 - 01.2018
Digital Contact Center/Chat Support
Publix Employees Federal Credit Union
01.2015 - 01.2016
Teller
Publix Employees Federal Credit Union
01.2015 - 01.2015
Bachelor of Science - Chemistry & Biology
Jacksonville University
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