Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Lisa Sealscott

Sylvania,OH

Summary

Knowledgeable Support Coordinator with proven ability to manage and optimize client support services. Adept at coordinating resources and resolving complex client issues, leading to enhanced client satisfaction. Demonstrated strong communication and organizational skills in ensuring seamless service delivery and team collaboration.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

45
45
years of professional experience

Work History

Laboratory Support Coordinator III

Promedica Health System, Toledo Hospital
01.1980 - 04.2025
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
  • Worked with other departmental staff to answer questions and resolve problems.
  • Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
  • Improved client satisfaction by efficiently addressing and resolving support issues.
  • Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
  • Maintained and verified accuracy of records and generated miscellaneous reports.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Merchandiser

Crossmark
02.2010 - 06.2012
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Prepared food items for distribution at Big Box store.

Education

No Degree -

University of Toledo
Toledo, OH

No Degree -

The Ohio State University
Columbus, OH

High School Diploma -

Parkway Local Schools
Rockford, OH

Skills

  • Data entry
  • Documentation and recordkeeping
  • Report preparation
  • Attention to detail
  • Filing
  • Customer database systems
  • Telephone etiquette
  • Employee development
  • Information requests
  • Support services
  • Customer service
  • Phone and email etiquette

Interests

  • Music
  • Outdoor Recreation
  • Crafting and DIY Projects
  • Baking
  • I like working with my hands and fixing things
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Camping
  • Reading
  • Swimming
  • Historical Exploration
  • Woodworking
  • Cooking
  • Road Trips
  • I enjoy cooking for friends and family gatherings

Timeline

Merchandiser

Crossmark
02.2010 - 06.2012

Laboratory Support Coordinator III

Promedica Health System, Toledo Hospital
01.1980 - 04.2025

No Degree -

University of Toledo

No Degree -

The Ohio State University

High School Diploma -

Parkway Local Schools

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