Customer Service Representative
American Airlines
6000 North Hatfield Jackson International Airport, GA
Apr1 11 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with the loading and unloading of cargo onto aircrafts.
- Communicated regularly with pilots to provide updates on weather conditions or gate changes.
- Coordinated with dispatch personnel to ensure timely departure and arrival of flights.
- Guided aircraft hand using signals and batons to promote safe ground travel.
- Provided customer service to passengers, including baggage handling, ticketing, and reservations.
- Loaded luggage into appropriate compartments within airplane cabins.
- Communicated with flight dispatch personnel regarding incoming or outgoing aircraft.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
