Lisa Seguin
Akron
Summary
Medical Secretary with extensive experience at UBMD Orthopaedics & Sports Medicine, goal-oriented, a team player willing to guide others, highly motivated, pays close attention to detail, and puts patient care first. Proven ability to enhance office efficiency through strong organizational skills. Committed to delivering exceptional patient care and support in fast-paced environments.
Overview
36
36
years of professional experience
Work History
Medical Secretary/Medical Administrative Secretary
UBMD Orthopaedics & Sports Medicine - D. Bisson
Williamsville
01.2007 - Current
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
- Scheduled and confirmed patient appointments and consultations.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Provided support to clinical staff during exams by handing instruments or providing assistance with paperwork.
- Coordinated and arranged for laboratory services and collected specimens.
- Facilitated communication between patients, physicians, and other healthcare professionals.
- Scheduled and confirmed patient appointments, surgeries, and medical consultations.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Assisted in patient education regarding medical procedures and pre-visit requirements.
- Documented and responded to incoming correspondences to address questions.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Managed physician calendar, scheduling patient appointments and procedures.
- Managed patient flow to minimize waiting times and improve office efficiency.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Communicated with patients with compassion while keeping medical information private.
- Prepared examination rooms and assisted in basic patient care as needed.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Worked effectively in team environments to make the workplace more productive.
- Enter CPT Codes and Diagnosis codes
- Administrative Assistant
Medical Secretary
Northtowns Orthopedics-Dr. Bisson
East Amherst
08.1997 - 12.2006
- Conducted follow-up calls to patients for appointment reminders and care instructions.
- Processed and prepared patient billing and insurance claims.
- Scheduled and confirmed patient appointments, surgeries, and medical consultations.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Scheduled and confirmed patient appointments and consultations.
- Managed physician correspondence and drafted medical reports.
- Provided support to clinical staff during exams by handing instruments or providing assistance with paperwork.
- Maintained medical records, ensuring accuracy, compliance, and confidentiality.
- Routed laboratory or diagnostic results to appropriate staff.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Coordinated and arranged for laboratory services and collected specimens.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Assisted in patient education regarding medical procedures and pre-visit requirements.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Managed physician calendar, scheduling patient appointments and procedures.
- Arranged hospital admissions for patients as required.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Greeted patients upon arrival, collected medical history, and verified insurance coverage.
- Managed patient flow to minimize waiting times and improve office efficiency.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Medical Secretary
Buffalo Medical Group-Dr. Santilli
Williamsville
08.1989 - 07.1997
- Prepare charts for patient hours.
- Run office hours
- Check out patients
- Schedule Surgery, diagnostic testing, lab work and any appointments needed for surgery for the patient
- Obtain authorizations for procedures and diagnostic testing.
- Pull charts, and file away charts.
- Complete the disability forms, and send out the medical records.
- Enter billing charges for office visits and coded surgery procedures.
- Answered phones calls and helped patients with whatever then needed
Education
Bachelor of Science - Business Management
BUFFALO STATE COLLEGE
Buffalo, NY05-1990
Associate of Science - Business Administration
ERIE COMMUNITY COLLEGE
Williamsville, NY05-1988
Skills
- Patient scheduling
- Electronic medical records
- Insurance authorization
- Medical billing
- Data entry
- Customer service
- Strong organizational skills
- Medent
- Medical Terminology
- ICD-10 coding
- CPT codes
- Professional telephone etiquette
References
- References available upon request
Timeline
Medical Secretary/Medical Administrative Secretary
UBMD Orthopaedics & Sports Medicine - D. Bisson
01.2007 - Current
Medical Secretary
Northtowns Orthopedics-Dr. Bisson
08.1997 - 12.2006
Medical Secretary
Buffalo Medical Group-Dr. Santilli
08.1989 - 07.1997
Bachelor of Science - Business Management
BUFFALO STATE COLLEGE
Associate of Science - Business Administration
ERIE COMMUNITY COLLEGE
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