Lisa Seigneur
Upland,CA
Summary
Seasoned Operations, Merchandise, Sales Manager and talented leader with 26 years of management experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
24
24
years of professional experience
Work History
Omni Operations Manager
Macy's
02.2014 - 01.2024
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Managed merchandise flow, incoming receipts and reverse logistics activities to accurately plan staffing, schedules and supply chain initiatives in-store.
- Drove product fulfillment by ensuring customer SLA's are met for order readiness and shipment from stores.
- Drove sales and profit results by leading and developing strategies and planning/executing workload on the following: product movement logistics, fulfillment and back of house activities.
- Enhanced Customer Experience KPI by handling problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Coordinated and lead the inventory management strategy in collaboration with business managers to support end of the year inventory process.
- Collaborated with the store manager, merchandise managers, sales managers and business manager to analyze reports to review business results and develop appropriate strategies to capitalize on business strengths and impact deficiencies.
- Responsible to interview, hire, train, direct, manage, coach, develop, coordinate, evaluate and discipline direct and indirect reports.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Established strategy for work, provided insight and decision support, directed and managed team to meet or exceed performance and behavioral expectations, addressed complaints from and resolved problems with colleagues.
- Established, trained and maintained State and Company policies and processes for Hazardous Waste and Sustainability guidelines.
- Championed safety protocols to maintain a secure working environment, to reduce workplace accidents.
Merchandise Manager
Macy's
02.2000 - 02.2014
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Managed high-performing team members, providing ongoing coaching and development opportunities for career advancement.
- Maximized gross margin dollars through optimal assortment planning and cost management.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
- Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Analyzed sales data to identify trends, allowing for proactive adjustments to merchandise assortments and display strategies.
- Addressed customer concerns promptly, resolving issues professionally while maintaining high levels of customer satisfaction.
- Allocated resources efficiently by creating effective staffing schedules based on business needs and budget constraints.
- Maintained an organized stockroom system which facilitated efficient restocking processes during peak shopping hours.
- Set and managed merchandise budgets to maximize profits and control expenses.
Education
High School Diploma -
Arroyo High School
El Monte, CA06.1994
Skills
- Data Analysis
- Program Administration
- Performance Monitoring
- Production
- Workflow Optimization
- Performance Reporting
- P&L Management
- Inventory Management
- Logistics Oversight
- Incidents Management
- Customer Service
- Health and Safety Compliance
Timeline
Omni Operations Manager
Macy's
02.2014 - 01.2024
Merchandise Manager
Macy's
02.2000 - 02.2014
High School Diploma -
Arroyo High School