Lisa Serrano
Bronx,New York
Summary
Healthcare operations professional managing patient flow, staffing coverage, and departmental record accuracy. Leads team development and conflict resolution to sustain performance in fast-paced settings. Supports workflow optimization through daily data reporting, bed board coordination, and coordinated service delivery.
Overview
11
11
years of professional experience
Work History
COORDINATING MANAGER
JACOBI MEDICAL CENTER
12.2020 - Current
- Lead and manage a team of 15–20 employees in daily operations across admitting and emergency medicine.
- Monitor workflow to meet service standards and patient care goals.
- Conducted employee performance evaluations, provided feedback, and implemented performance improvement plans to enhance team effectiveness.
- Coordinate hiring processes, including interviewing and onboarding new team members.
- Facilitate conflict resolution and maintain a professional, positive work environment.
- Fostered team engagement through regular one-on-one meetings and team-building activities, strengthening team cohesion.
- Developed and maintained operational reports, ensuring accuracy and timely delivery to support informed decision-making.
ASSISTANT COORDINATING MANAGER
JACOBI MEDICAL CENTER
08.2015 - 12.2020
- Supervised 24/7 operations of the emergency room, admitting, and patient information department, ensuring seamless patient flow and operational efficiency.
- Managed patient placements through hospital bed board system, coordinating effectively with clinical teams to optimize resource allocation.
- Represented the Director in their absence, attending meetings and resolving operational issues.
- Trained new hires and ensured adherence to all hospital and regulatory policies.
- Processed death and birth certificates, autopsy requests, and patient identification protocols accurately and promptly to support hospital compliance and operations.
- Generated reports and departmental statistics for senior leadership and compliance audits.
- Reconciled daily census data manually and electronically.
Education
MASTER OF BUSINESS ADMINISTRATION -
UNIVERSITY OF PHOENIX
PHOENIX, ARZIONA06-2022
MASTER OF HEALTHCARE ADMINISTRATION -
UNIVERSITY OF PHOENIX
PHOENIX, ARZIONA06-2022
BACHELOR OF ARTS - BUSINESS ADMINISTRATION
PLAZA COLLEGE
QUEENS, NEW YORK12-2007
Skills
- Hospital operations
- Patient flow management
- Regulatory compliance management
- Epic, EMTALA, and e-Vitals systems
- Staff training and supervision
- Time management and crisis resolution
- Interdepartmental communication
- Microsoft Office Suite
- Regulatory credentialing
Activities and Interests
Theater, environmental conservation, travel
Timeline
COORDINATING MANAGER
JACOBI MEDICAL CENTER
12.2020 - Current
ASSISTANT COORDINATING MANAGER
JACOBI MEDICAL CENTER
08.2015 - 12.2020
MASTER OF BUSINESS ADMINISTRATION -
UNIVERSITY OF PHOENIX
MASTER OF HEALTHCARE ADMINISTRATION -
UNIVERSITY OF PHOENIX
BACHELOR OF ARTS - BUSINESS ADMINISTRATION
PLAZA COLLEGE