LISA SESSIONS
Westville
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Virtua Health System
02.2025 - Current
- Supervised daily operations of medical office, ensuring adherence to protocols and patient care standards.
- Mentored junior medical assistants, fostering skill development and enhancing team performance.
- Developed training programs for new staff on clinical procedures and office policies, ensuring compliance with regulations.
- Evaluated operational workflows, identifying areas for improvement to optimize resource utilization and service quality.
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing costs through effective vendor relations.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted the Physicians in developing procedure binders for 3 new office procedures that we will be starting.
Clinical MA Supervisor/Inter Office Manager
Jefferson Health
04.2023 - 02.2025
- Supervised daily operations of medical assistance team to ensure high-quality patient care.
- Developed and implemented training programs for new staff, enhancing team efficiency and competency.
- Managed inventory of medical supplies, ensuring availability while reducing waste through effective tracking.
- Led quality assurance initiatives to maintain compliance with healthcare regulations and standards.
- Provided mentorship to junior medical assistants, fostering professional development and operational excellence.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Contributed to positive work environment by actively participating in team-building activities.
- Enabled more organized inventory system by cataloging company assets.
- Assisted in onboarding new staff by training them on office procedures and tools.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Mentored team members, fostering skill development and enhancing overall productivity.
Lead Clinical Medical Assistant
City of Philadelphia Health Dept
05.2016 - 04.2023
- Administered patient care, including vital signs monitoring and medical history documentation.
- Assisted healthcare professionals during examinations and procedures to enhance patient experience.
- Educated patients on treatment plans and medication adherence for improved health outcomes.
- Collaborated with multidisciplinary teams to streamline communication and care delivery processes.
- Implemented infection control protocols, contributing to a safer healthcare environment.
- Trained and mentored new clinical staff on best practices in patient care procedures.
- Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
- Supported successful treatment plans by preparing patients for examinations, discussing treatment options, and providing clear instructions on medication usage.
- Performed medical records management, including filing, organizing and scanning documents.
- Implemented care and efficiency improvements to support and enhance office operations.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant Instructor
Pennsylvania Institute of Technology
01.2006 - 04.2016
- Developed comprehensive lesson plans to enhance medical assistant training curriculum.
- Facilitated hands-on training sessions, fostering practical skills among students.
- Implemented assessment strategies to evaluate student performance and understanding.
- Mentored aspiring medical assistants, promoting professional development and confidence.
- Coordinated clinical practice opportunities, ensuring alignment with industry standards.
- Collaborated with healthcare professionals to integrate current practices into coursework.
- Conducted workshops on emerging healthcare technologies, enhancing instructional delivery methods.
- Increased student engagement during class time by employing various teaching strategies tailored to diverse learning styles.
- Fostered a supportive and inclusive classroom environment that encouraged open dialogue and mutual respect among students.
- Administered regular quizzes and exams to evaluate student progress, providing constructive feedback on areas of improvement or reinforcing successful performance.
- Maintained detailed records of student attendance, participation, and performance for accurate evaluation and feedback purposes.
- Regularly assessed student progress, adjusting lesson plans as needed to address individual needs and improve overall understanding.
- Developed strong rapport with students, providing one-on-one support to those struggling with course material or facing personal challenges.
- Identified areas of improvement within the curriculum through careful analysis of student feedback surveys, making adjustments as necessary for optimal learning outcomes.
- Participated in professional development workshops and conferences to stay current with industry trends, continuously refining teaching methods for the benefit of future students.
- Updated course materials regularly to reflect advancements in the field of Medical Assisting, ensuring that graduates were prepared for immediate employment upon completion of the program.
- Mentored numerous students who successfully completed certification exams on their first attempt, leading to a higher program pass rate.
- Coordinated with clinical sites to arrange externship opportunities for students, ensuring a valuable hands-on experience in real-world healthcare settings.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
Medical Assistant Manager
Huntingdon Valley Surgical Associates
01.1999 - 10.2001
- Coordinated patient scheduling and managed office flow to enhance operational efficiency.
- Supervised medical assistants, providing training and support to ensure compliance with procedures.
- Streamlined communication between surgical teams and patients to facilitate timely updates and information sharing.
- Developed staff performance metrics to assess efficiency and improve overall service delivery.
- Evaluated workflow processes, identifying areas for improvement and optimizing resource allocation.
- Fostered a collaborative team environment, promoting professional development among medical support staff.
- Coordinated timely referrals to specialists when necessary, ensuring continuity of care for patients with complex conditions.
- Conducted performance evaluations of medical assistants, fostering professional growth and development.
- Ensured accurate billing practices while overseeing medical assistants'' documentation of services rendered during appointments.
- Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
- Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.
- Collaborated with physicians to develop effective patient care plans, resulting in improved patient outcomes.
- Established strong relationships among interdisciplinary team members/providers across various healthcare settings ensuring optimal continuity-of-care delivery experiences for patients served within scope of practice role limitations.
- Boosted patient satisfaction by addressing concerns promptly and providing exceptional customer service.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
Lead Phlebotomist
Holy Redeemer Hospital
03.1996 - 12.1999
- Supervised phlebotomy team, ensuring adherence to safety protocols and best practices.
- Trained new staff on blood collection techniques and patient interaction procedures.
- Implemented quality control measures to enhance accuracy of specimen collection.
- Coordinated scheduling for phlebotomy services, optimizing workflow efficiency.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Developed training materials for ongoing staff education and skill enhancement.
- Led initiatives to improve patient experience during blood draw procedures.
- Developed strong relationships with patients by fostering trust during the blood collection process.
- Led initiatives aimed at optimizing workflows which resulted in increased productivity within the department.
- Implemented best practices for specimen handling to minimize contamination risks.
- Contributed to a positive workplace culture through active engagement in team meetings and events.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
- Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
- Facilitated training programs for new hires, improving overall team skillset and knowledge base.
- Collaborated with medical staff to ensure timely processing of specimens for accurate diagnoses.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Education
Medical Assistant - Clinical Medical Assisting
Delaware Valley Academy
09.1995
High School Diploma - undefined
Frankford High School
06.1994
Skills
- Clinical leadership
- Strong communication skills
- Organizational and planning skills
- Attention to detail and accuracy
- Team building and leadership
- Staff training and development
- Continuous learning and improvement
- Inventory and supply management
- Interpersonal relationship building
- Strong leadership
- Multitasking and prioritization
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Decision-making
- Staff management
- Strong work ethic
- Medical practice operations
- Inventory control management
- Team leadership and motivation
Certification
- CERTIFICATION 2622-9384
- BLS #235414913806
Timeline
Lead Medical Assistant
Virtua Health System
02.2025 - Current
Clinical MA Supervisor/Inter Office Manager
Jefferson Health
04.2023 - 02.2025
Lead Clinical Medical Assistant
City of Philadelphia Health Dept
05.2016 - 04.2023
Medical Assistant Instructor
Pennsylvania Institute of Technology
01.2006 - 04.2016
Medical Assistant Manager
Huntingdon Valley Surgical Associates
01.1999 - 10.2001
Lead Phlebotomist
Holy Redeemer Hospital
03.1996 - 12.1999
High School Diploma - undefined
Frankford High School
Medical Assistant - Clinical Medical Assisting
Delaware Valley Academy