Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LISA SESSIONS

Westville

Summary

Organized, goal-oriented, team player seeking a position in an established medical office supporting physicians, nurses, and other medical staff to facilitate patient care. Skilled in patient care, administrative tasks, and clinical support. Highly reliable with focus on teamwork and adaptability to changing needs. Known for excellent communication, organizational skills, and results-driven approach.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Lead Medical Assistant

Virtua Health System
02.2025 - Current
  • Supervised daily operations of medical assistance team, ensuring compliance with healthcare regulations.
  • Developed training programs for new staff, enhancing onboarding efficiency and team performance.
  • Monitored inventory levels of medical supplies, ensuring readiness for patient care needs.
  • Collaborated with multidisciplinary teams to enhance communication and coordination of patient services.
  • Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
  • Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
  • Collaborated with medical and administrative personnel to implement new procedure binders for all staff to follow during the initial phase of the new procedure process.

Medical Assistant Supervisor (MAC)

457 Haddonfield Road, Cherry Hill, NJ 08002
04.2023 - 01.2025
  • Supervised daily operations of medical staff, ensuring compliance with protocols and patient care standards.
  • Trained and mentored new medical assistants in clinical procedures and administrative tasks.
  • Developed schedules for medical staff, optimizing workflow and resource allocation.
  • Led staff meetings to discuss performance metrics, address challenges, and promote team collaboration.
  • Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.

Certified Clinical Medical Assistant

City of Philadelphia Health Dept., Health Center 1 STD Clinic
01.2016 - 04.2023
  • Administered patient assessments and vital sign measurements to support clinical operations.
  • Managed electronic health records, maintaining accuracy and confidentiality for patient information.
  • Educated patients on STD prevention, treatment options, and follow-up care protocols.
  • Collaborated with multidisciplinary teams to enhance patient care strategies and health outcomes.
  • Developed training materials for new staff on clinic procedures and patient interaction best practices.
  • Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
  • Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.

Clinical Medical Assistant Instructor/Lead MA Program Instructor

Pennsylvania Institute of Technology
01.2006 - 04.2016
  • Developed and implemented curriculum for medical assistant training programs.
  • Facilitated hands-on training sessions for clinical skills and patient care techniques.
  • Evaluated student performance through assessments and provided constructive feedback.
  • Mentored students in professional development and job readiness strategies.
  • Maintained accurate records of student progress and performance, ensuring compliance with regulatory requirements while providing valuable data for program evaluation purposes.
  • Reduced dropout rates by providing continuous support, guidance, and encouragement to struggling students.
  • Streamlined curriculum delivery through the integration of multimedia tools and online resources, resulting in more engaging learning experiences for students.
  • Developed comprehensive exams that accurately assessed student knowledge while also preparing them for certification tests upon completion of the program.

Medical Assistant/Surgical Billing Manager/OR Scheduling

Huntingdon Valley Surgical Associates
01.1999 - 10.2001
  • Assisted in patient intake, including collecting medical histories and verifying insurance information.
  • Scheduled patient appointments, optimizing clinic workflow and reducing wait times for patients.
  • Educated patients on pre- and post-operative care instructions to enhance recovery outcomes.
  • Managed patient scheduling and maintained accurate medical records.
  • Managed billing processes, ensuring accuracy and compliance with company policies.
  • Led team in reconciling accounts to enhance financial reporting efficiency.
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
  • Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.

Phlebotomist/Lab Assistant/Nursing Home Phlebotomist

Redeemer Hospital
03.1996 - 12.1999
  • Collected blood specimens efficiently while adhering to safety and infection control protocols.
  • Prepared laboratory samples for testing, ensuring accuracy and compliance with established procedures.
  • Educated patients on procedures, alleviating anxiety and enhancing patient experience during blood draws.
  • Coordinated with healthcare staff to streamline specimen transportation and processing workflows.
  • Trained new staff on phlebotomy protocols, fostering a culture of safety and excellence within the team.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Education

Certified Medical Assistant - Medical Assisting

Delaware Valley Academy
Philadelphia, PA
09.1995

High School Diploma -

Frankford High School
Philadelphia, PA
06.1994

Skills

  • Organized
  • Team Player
  • Detail oriented
  • Leadership Experience
  • Clinical leadership
  • Staff management
  • New hire training
  • Staff oversight
  • Critical thinking
  • Inventory and supply management

Certification

  • CCMA - Certified Clinical Medical Assistant 2622-9384
  • BLS:235414913806

Timeline

Lead Medical Assistant

Virtua Health System
02.2025 - Current

Medical Assistant Supervisor (MAC)

457 Haddonfield Road, Cherry Hill, NJ 08002
04.2023 - 01.2025

Certified Clinical Medical Assistant

City of Philadelphia Health Dept., Health Center 1 STD Clinic
01.2016 - 04.2023

Clinical Medical Assistant Instructor/Lead MA Program Instructor

Pennsylvania Institute of Technology
01.2006 - 04.2016

Medical Assistant/Surgical Billing Manager/OR Scheduling

Huntingdon Valley Surgical Associates
01.1999 - 10.2001

Phlebotomist/Lab Assistant/Nursing Home Phlebotomist

Redeemer Hospital
03.1996 - 12.1999

Certified Medical Assistant - Medical Assisting

Delaware Valley Academy

High School Diploma -

Frankford High School

Similar Profiles

CREATE PROFILE