Lisa Shafer
Bethlehem,GA,
Summary
- Enthusiastic Inventory Controller and Customer Service Manager willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
- Versatile Inventory Specialist with advanced problem-solving and time management abilities. Proficient project coordinator and administrative leader. Highly familiar with inventory counts, business audits and documentation requirements.
- Hardworking Inventory Controller skilled in order fulfillment, warehouse processes and inventory management. Reliable and dependable with 9 years of industry experience. Demonstrated success in contributing to team objectives.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Inventory Controller
Georgia Spa Company
04.2014 - 10.2023
- Completed physical inventory counts each week.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Collaborated with the procurement team to establish steady supply of inventory.
- Established protocols to use for inventory control and management, streamlining internal process.
- Developed materials to educate staff on proper inventory management techniques.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Tracked production and quality control systems to proactively identify deficiencies.
- Collaborated with manufacturing and supply chain management.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Created and enforced detailed organization processes to increase quality and service standards.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Reviewed established business practices and improved processes to reduce expenses.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Organized records of vehicles, schedules and completed orders.
- Integrated warehouse operations with existing and new business processes.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Completed daily cycle counts to maintain accuracy of records.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Performed data entry and completed proper paperwork.
Customer Service Manager
Georgia Spa Company
04.2014 - 10.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected customer concerns to promote company loyalty.
- Created and reviewed invoices to confirm accuracy.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Launched quality assurance practices for each phase of development
Education
High School Diploma -
Heyworth High School
Heyworth05.1979
Skills
- Records Management
- Data Management
- Customer Service
- Loss Prevention
- Vendor Management
- Discrepancy Resolution
- Cycle Counting
- Warehouse Organization
- Inventory Control
- Cost Reduction
- Order Fulfillment
- Inventory Reconciliation
- Shipping Coordination
- Quality Procedures
- Supply and Demand Requirements
- Systems and Software Expertise
- Digital and Physical Counts
- Inventory Organization
- Proper Storage Protocols
- Inventory Accounts Reconciliation
- Attention to Detail
- Process Implementation
- Stocking and Organization
- Shipping and Receiving
- Order Picking and Processing
- Basic Math
- Shortage Reports
- Operations
- Inventory Counts
- Order Management
- Cycle Counts
- Order Verification and Acceptance
- Customer Buying Habits
- Maintaining Stock Levels
- Recording Shipments
- Teamwork and Collaboration
- Discrepancy Investigation
- Error Adjustments
- Audit Processes
- Ordering Supplies
- Inventory Tracking
Timeline
Inventory Controller
Georgia Spa Company
04.2014 - 10.2023
Customer Service Manager
Georgia Spa Company
04.2014 - 10.2023
High School Diploma -
Heyworth High School
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