Lisa Shaffer
Bridgeport,WV
Summary
Dynamic Medical Assistant with extensive experience at UHC-Bridgeport Cardiology, skilled in electronic health records and patient scheduling. Proven ability to enhance patient satisfaction through compassionate care and effective communication. Adept at maintaining HIPAA compliance while managing medical supplies and performing phlebotomy, contributing to streamlined clinic operations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Assistant
UHC-Bridgeport Cardoilogy
08.2024 - Current
- Assisted healthcare professionals with patient intake and documentation processes.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Supported patient communication by answering questions and providing information about services.
- Utilized electronic health record systems to update and manage patient information.
- Scheduled appointments efficiently to optimize clinic workflow and patient flow.
- Coordinated with team members to ensure timely delivery of patient care services.
- Monitored inventory levels of medical supplies and reported shortages as needed.
- Adapted quickly to new procedures and technology in a fast-paced clinical environment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Medical Assistant
UHC Internal Medicine
01.2023 - 08.2024
- Educated patients on treatment plans and medication instructions, enhancing understanding and compliance.
- Coordinated patient scheduling and follow-up appointments to optimize clinic efficiency.
- Managed electronic health records, maintaining confidentiality and data integrity.
- Assisted healthcare providers during examinations, ensuring patient comfort and safety.
- Administered patient assessments, documenting vital signs and medical history accurately.
- Conducted routine lab tests, processing samples with precision to support diagnostic efforts.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
Medical Assistant
WVU Research Corp
04.2017 - 12.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Medical Assistant
WVUH
03.2013 - 04.2017
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Improved clinical workflow with introduction of electronic health records system.
Medical Assistant
Dr Demby -Urology
10.2008 - 03.2013
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Assistant
Dr. Mike T Angotti
03.2004 - 10.2008
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Maintained cleanliness and organization of examination rooms and medical supplies.
Education
No Degree - Nursing
Fairmont State University
Fairmont, WVMedical Assistant -
WVJC
Bridgeport,WV09-2004
High School Diploma -
Bridgeport High School
Bridgeport,WV05-1985
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Medical terminology
- Direct patient care
- Clinical documentation
- Phlebotomy
- Electronic health records
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Insurance verification
- Appointment setting
- Medical supply inventory
- First aid
- Equipment sterilization
Certification
- RMA - Registered Medical Assistant
Timeline
Medical Assistant
UHC-Bridgeport Cardoilogy
08.2024 - Current
Medical Assistant
UHC Internal Medicine
01.2023 - 08.2024
Medical Assistant
WVU Research Corp
04.2017 - 12.2022
Medical Assistant
WVUH
03.2013 - 04.2017
Medical Assistant
Dr Demby -Urology
10.2008 - 03.2013
Medical Assistant
Dr. Mike T Angotti
03.2004 - 10.2008
No Degree - Nursing
Fairmont State University
Medical Assistant -
WVJC
High School Diploma -
Bridgeport High School
Similar Profiles
Madatha RohithMadatha Rohith
Appeals Representative Associate at UHC (United Health Group)Appeals Representative Associate at UHC (United Health Group)
Carmen H. RodewaldCarmen H. Rodewald
VP Business Technology and Division Services at UHC, United Clinical Services, Population HealthVP Business Technology and Division Services at UHC, United Clinical Services, Population Health
Kari HarvickKari Harvick
Senior Clinical Quality Analyst at UnitedHealth Group/UHCSenior Clinical Quality Analyst at UnitedHealth Group/UHC
Teresa AmickTeresa Amick
Audit Inspector at WV State Auditor’s OfficeAudit Inspector at WV State Auditor’s Office
Stanley CicioraStanley Ciciora
Field Service Technician at Fontaine EngineeringField Service Technician at Fontaine Engineering