Lisa Shamma
Fort Myers,FL
Summary
Seasoned Server Manager with a proven track record at Cloydes Steak & Lobster House, showcasing exceptional customer service and strong work ethic. Excelled in high-volume dining management, fostering team collaboration, and enhancing guest satisfaction through effective relationship management and hospitality service expertise. Demonstrated ability in cash handling and safe food practices, significantly contributing to a positive dining experience and repeat business.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Roadhouse Cafe
09.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Stevie Tomatoes Sports Page
05.2016 - 05.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Cafe Lurcat
12.2014 - 07.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server Manager
Cloydes Steak & Lobster House
04.2010 - 01.2015
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
Education
High School Diploma -
Flint Central High School
Flint, MI06-1996
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Hospitality service expertise
- Memory retention
- Safe food handling
- High volume dining
- Service prioritization
- Relationship management
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Server
Roadhouse Cafe
09.2017 - Current
Server
Stevie Tomatoes Sports Page
05.2016 - 05.2018
Server
Cafe Lurcat
12.2014 - 07.2016
Server Manager
Cloydes Steak & Lobster House
04.2010 - 01.2015
High School Diploma -
Flint Central High School
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