Lisa Shane
Palm Coast
Summary
Proven leader in bakery management with extensive experience at Stop & Shop Supermarket Co, where I enhanced bakery sales and customer satisfaction through innovative marketing strategies and efficient inventory management. Skilled in employee scheduling and fostering team collaboration, I significantly improved operational efficiency and product quality. Demonstrated expertise in food safety and customer service management, driving repeat business and achieving notable cost savings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
40
40
years of professional experience
Work History
Bakery Manager
Stop & Shop Supermarket Co
09.2001 - 04.2024
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
- Maintained and controlled inventory of baked goods.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
- Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
- Monitored inventory levels and identified opportunities for cost savings.
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
- Established performance goals and empowered bakers to exceed targets.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Successfully drove new product lines to increase annual profits by [Number]%.
- Submitted reports to senior management to aid in business decision-making and planning.
Head Cake Decorator
Grand Union Supermarket
09.1984 - 09.2001
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Reduced waste by optimizing inventory management, minimizing overstocking of perishable items and ensuring proper rotation practices.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Managed material inventory and ordered new materials when needed.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Monitored food safety protocols within the decorating department, ensuring full compliance with local health regulations and company policies at all times.
- Enhanced customer satisfaction by creating visually appealing and intricate cake designs tailored to individual preferences.
- Worked with customers to define cake vision based on color, theme, size and price.
- Fulfilled custom cake and decoration orders.
- Worked with clients to design custom cake decorations.
- Cleaned and maintained kitchen equipment and oven.
- Followed food safety standards when handling ingredients.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Prepared dough for variety of pastries, cakes and breads.
- Packaged finished products for sale.
- Trained new employees on bakery methods and procedures.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Cut and shaped dough for pies, rolls and other pastries.
- Determined baking times for various items.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Replenished bakery items in display cases.
- Replenished and rotated food items, following correct food cooling and storage procedures.
Education
High School Diploma -
Butler High School
Butler, NJ06.1984
Skills
- Order Management
- Employee Scheduling
- Supply Ordering
- Food management experience
- Supervisory Experience
- Food presentation
- Bakery Operations
- Allergy awareness
- Sanitation Procedures
- Food Cost Analysis
- Expiration Monitoring
- Commercial production
- Baking equipment maintenance
- Staff Coaching and Training
- Multitasking and Prioritizing
- Inventory and Stocking
- Decision-Making
- Customer Service Management
- Handling Complaints
- Critical Thinking
- Superior Work Ethic
- Delegation and Supervision
- Inventory Oversight
- Relationship Building
- Leadership Development
- Flexible Work Schedule
- Inventory Management
- Merchandise Promotion and Display
- Orientation and training
- Sales floor organization
- Basic Mathematics
- Shelving
- Departmental Procedures
- Problem Anticipation and Resolution
Timeline
Bakery Manager
Stop & Shop Supermarket Co
09.2001 - 04.2024
Head Cake Decorator
Grand Union Supermarket
09.1984 - 09.2001
High School Diploma -
Butler High School
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