Lisa Shantie
Sheldon
Overview
14
14
years of professional experience
Work History
Shipping Lead
Superior Technical Ceramics
Saint Albans
06.2011 - 04.2025
- Maintained inventory of shipping materials and supplies.
- Determined shipping methods, routes or rates for materials to be shipped.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Prepared bills of lading prior to shipment release to ensure proper documentation is provided.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Trained new employees on warehouse operations, including receiving, storing, packing and shipping items.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Maintained accurate tracking records for all shipments, including order numbers, weights, costs.
- Developed and implemented process improvements to increase shipping efficiency.
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Compared shipping routes or methods to determine least environmental impact.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Managed inventory levels by monitoring stock levels and ordering new supplies when needed.
- Weighed mail to determine correct postage.
- Traced missing material and shipments through vendor and customer communications.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
- Input shipping information into freight forwarder system to generate bills of lading for each package or container.
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
- Cultivated positive relationships with FedEx, UPS and DHL personnel.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Prepared packages for shipping and determined most economical shipping methods.
- Created detailed reports on shipping performance metrics such as cost per package shipped.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Computed shipping, storage or demurrage charges using computer or price list.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Supervised a team of 5-10 shipping clerks in daily operations.
- Oversaw the receipt of incoming materials from suppliers and verified accuracy against purchase orders.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Prepared documentation to track and report on damaged or missing items.
- Collaborated with warehouse staff to ensure timely delivery of goods.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Provided guidance and technical assistance to other departments within the organization regarding logistics issues.
- Identified order discrepancies and damaged items and notified supervisor.
- Compared and verified identifying information of outgoing shipments.
- Organized the storage of materials in accordance with company policies and procedures.
- Organized deliveries by sorting and stocking receivables
- Obtained required documentation to process shipments and support movement.
- Identified and resolved discrepancies between inventory records and actual shipments.
- Performed periodic cycle counts to maintain an accurate count of inventory on hand.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Investigated customer complaints related to shipments and took corrective action where necessary.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Achieved cost-savings by developing functional solutions to problems.
- Managed household errands and other essential duties.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Missisiquoi Valley Union High School
Swanton, VT06-1997
Skills
- Shipping logistics
- Inventory management
- Process improvement
- Data entry
- Regulatory compliance
- Vendor relationships
References
References available upon request.
Timeline
Shipping Lead
Superior Technical Ceramics
06.2011 - 04.2025
High School Diploma -
Missisiquoi Valley Union High School