Lisa Sharpe Barnett

Highly-qualified licensed insurance professional, with over 20 years of experience, seeking a position to further my insurance career. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

• 2016-07-12, 2016-10-10, seeking employment, Digital Benefit Advisors position was eliminated
• 2009-01-15, 2009-02-16, seeking employment, KSPH position was eliminated

• Act as a liaison providing product and service information to individual and group clients; resolving any emerging problems that our clients may face
• Create marketing, sales and renewal materials for Account Executives as requested
• Pre-screen and qualify group leads for Account Executives
• Send Request for Proposals out to carriers, then enter proposals in spreadsheets
• Build Excel spreadsheets for purposes of showing formulas
• Process and verify enrollments, terminations and changes with carriers
• Research claims and billings issues with carriers
• Effectively manage large amounts of incoming calls
• Back-up for Individual Account Executive when out of the office; screening individual leads – gather all information necessary to provide quotes

• Meagan Vickery, Retention Representative, Va Farm Bureau, (804) 382-1274
• F. Todd Taylor, Program Manager, Commonwealth of Virginia, (804) 937-3541
• Catherine Burns, retired Account Manager, (804) 514-6265