Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Personal Information
Software
Certification
Timeline
Lisa Shea

Lisa Shea

RedondoBeach

Summary

Results-oriented individual with a proven track record of consistently delivering high-quality resolutions, providing exceptional support, and showcasing creativity. Extensive experience in administrative work with a reputation as a loyal employee and trusted company representative. Demonstrated professionalism, exceptional organization skills, and a friendly demeanor throughout long tenure. Strong problem-solving abilities required in current career. Seeking a challenging and fulfilling role that aligns with skills and expertise. Possess excellent writing and communication skills for effective conveyance of ideas and information.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Client Service Specialist

BeachSports
03.2005 - Current
  • Provide knowledgeable service and support for all customer needs.
  • Accept and process payments, update accounts and issue refunds, tax info and receipts.
  • Support all campaign projects with advanced skills in document management, customer relations and reporting with long term retention
  • Responsible for over 100 daily interactions during peak season through chat, email or phone conversation for all client needs and requests
  • Provide support to ongoing process to better company profits by 15-20% per year
  • Assist in hiring and human resource process for new and retuning employees
  • Assist in upcoming campaigns and marketing motives
  • End of season analysis

Managing Bartender

Grunion's Bar & Grill
01.2000 - 05.2012
  • Organized bar inventory and storage procedures to keep stock within optimal levels and to meet expected customer demands.
  • Served high customer volumes during special events, nights and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory. End of night closing includes counting bank, all credit card receipts and setting up the bank for the next morning
  • Crafted special drink and cocktail menu items for seasonal offerings to optimize profits by 10-15% in 2 month goal.
  • Created weekly and monthly shifts for wait and bar staff
  • Assisted in creative process of ongoing menu upgrades
  • Recruited and trained new bartenders and barbacks to help maintain efficient and talented team


Corporate Trainer/Corporate Trainer Team/Corporate Train Team/Corporate Training Team/Bartender Trainer

Chili's Restaurant
06.1993 - 01.2000
  • Assisted in Developing engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Implemented training programs and instructional materials to further educate personnel.
  • Conducted evaluations and observed employee performance to identify areas of needed improvement to keep withing company objectives.


Medical Records Auditor

Retrospective Medical Auditing
06.1990 - 08.1993
  • Represented Insurance Companies, as well as private entities, in medical bill disputes
  • Achievements such as cutting clients bill by over 60%
  • Worked alongside of registered nurses regarding medical coding and remedy billing disputes
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Communicated with clients regarding account services, statements, and balances.
  • Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking
  • Coordinated with operations staff to resolve service problems and boost client satisfaction
  • Resolved concerns with products or services to help with retention and drive sales
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs

Education

Associate of Arts - English Literature

Mt. San Antonio College

Studied Theater & Video Production

Skills

  • Operational Efficiency
  • Client Relations Expert
  • Innovative Problem Solver
  • Effective Problem Solver
  • Flexible Problem Solver
  • Accuracy-Driven
  • Proficient in Google Drive and Business Software

Accomplishments

Successfully Chaired Major Fundraiser for two organizations including the Hermosa Beach Kiwanis Club and the Hermosa Beach Woman's Club


Past President of Hermosa Beach Kiwanis

Past Treasurer of the Hermosa Beach Kiwanis Club

Current Chair of the Evening Division of the Hermosa Beach Woman's Club


Served on the Board of Directors for the Hermosa Beach Chamber of Commerce for (2) 3 year terms back to back


Volunteer for many projects in all 3 of these Non-profits


Member and Volunteer of the Redondo Beach Elks Lodge

Affiliations

Hermosa Beach Chamber of Commerce


Hermosa Beach Kiwanis Club


Hermosa Beach Kiwanis Club


Redondo Beach Elks Lodge

Personal Information

Title: Administration

Software

MindBody, Zendesk, Sawyer, Acuity, Trainual, Intercom, Sling, Google Docs and Sheets, Constant Contact

Certification

Food Handlers Certificate

Timeline

Client Service Specialist - BeachSports
03.2005 - Current
Managing Bartender - Grunion's Bar & Grill
01.2000 - 05.2012
Corporate Trainer/Corporate Trainer Team/Corporate Train Team/Corporate Training Team/Bartender Trainer - Chili's Restaurant
06.1993 - 01.2000
Medical Records Auditor - Retrospective Medical Auditing
06.1990 - 08.1993
Mt. San Antonio College - Associate of Arts, English Literature

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Lisa Shea