Lisa Sheffield
Ocala,Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Chiropractic Assistant
Stephens Clinic of Chiropractic
Ocala, Florida
02.2019 - Current
- Assisted in the development and implementation of office policies and procedures.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Accurately entered data into computer systems related to patient visits or treatments received.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
- Greeted patients, verified insurance and collected co-payments.
- Scheduled appointments for patients both in person and over the phone.
- Maintained patient records and updated information in the electronic health record system.
- Organized office supplies and ordered new items when necessary.
- Answered patient questions regarding their care plan or billing inquiries.
Shift Supervisor
Boston Market
Ocala, Florida
01.2013 - 01.2019
- Completed opening and closing duties to facilitate business operations.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Conducted weekly inventory of supplies, equipment, and food items.
- Provided on-the-job training to new staff members.
- Assigned tasks to team members based on their strengths and skill sets.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Taught staff upselling techniques to meet revenue targets.
- Received payment from customers and made change as needed.
- Maintained knowledge of current menu items, prices, and promotions.
Shift Supervisor
KFC
Ocala, Florida
04.2009 - 01.2013
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Identified needs of customers promptly and efficiently.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Provided friendly customer service to all patrons in a professional manner.
- Balanced cash drawers at the beginning and end of each shift.
- Trained new hires on proper use of cash registers, POS systems and related equipment.
- Greeted customers, took orders, and provided product information.
Education
High School Diploma -
Forest High School
Ocala, FL05-2012
Skills
- Patient Care
- Telephone Etiquette
- Charting
- Electric muscle stimulation
- Appointment Scheduling
- Inventory restocking and oversight
- Medical Billing
- Employee Training
- Customer Service
- Customer Satisfaction
- Positive and professional
Timeline
Chiropractic Assistant
Stephens Clinic of Chiropractic
02.2019 - Current
Shift Supervisor
Boston Market
01.2013 - 01.2019
Shift Supervisor
KFC
04.2009 - 01.2013
High School Diploma -
Forest High School
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