Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Sheffield

Ocala

Summary

Dynamic professional with extensive experience at the College of Central Florida, excelling in document management and customer service. Proven ability to enhance office productivity through effective communication and organization. A fast learner skilled in data entry, fostering strong relationships with clients and colleagues alike, ensuring seamless operations and high satisfaction levels.

Overview

16
16
years of professional experience

Work History

Staff Assistant IV

College of Central Florida
04.2025 - Current
  • Supported daily operations with efficient task management, contributing to overall office productivity and organization.
  • Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
  • Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
  • Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
  • Provided exceptional customer service to both internal and external clients while resolving any issues promptly and efficiently.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Chiropractic Assistant

Stephens Clinic of Chiropractic
02.2019 - 02.2025
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
  • Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
  • Performed electric muscle stimulation, massage, and mechanical traction.
  • Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.

Shift Supervisor

Boston Market
01.2013 - 01.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Shift Supervisor

KFC
04.2009 - 01.2013
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed staff hiring, training and supervision.

Education

High School Diploma -

Forest High School
Ocala

Skills

  • Document management
  • Calendar management
  • Reception duties
  • Document control
  • File organization
  • Scheduling and planning
  • Data entry proficiency
  • Fast learner
  • Computer skills

Timeline

Staff Assistant IV

College of Central Florida
04.2025 - Current

Chiropractic Assistant

Stephens Clinic of Chiropractic
02.2019 - 02.2025

Shift Supervisor

Boston Market
01.2013 - 01.2019

Shift Supervisor

KFC
04.2009 - 01.2013

High School Diploma -

Forest High School

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