Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Sheppard

Fort Mill,SC

Summary

Accomplished Office Manager and Pest Technician with a proven track record at D&W Pest Solutions, LLC, enhancing customer satisfaction and streamlining operations for efficiency. Experienced in office administration and customer relations, demonstrated through effective team training and operational improvements. Skillfully managed Aim Right Pest Control, significantly increasing revenue by focusing on high-quality service and strong customer connections.

Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bus Driving position. Ready to help team achieve company goals.

Overview

16
16
years of professional experience

Work History

Office Mgr, Pest Technician

D&W Pest Solutions, LLC
03.2017 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Worked with diverse types of weather and ground conditions.

Owner/ Operator

Aim Right Pest Control
06.2008 - 03.2017
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with customers, ensuring consistent delivery of services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Operated with safety and skill to avoid accidents and delays.
  • Obtained necessary permits and licenses to operate commercial vehicles legally.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Education

High School Diploma -

Rock Hill High School
Rock Hill, SC
06.1986

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Customer Relations
  • Billing
  • Scheduling and calendar management
  • Administrative Support
  • Payroll Processing
  • Credit and collections
  • Mail handling
  • Scheduling
  • Employee Supervision
  • Team Bonding

Timeline

Office Mgr, Pest Technician

D&W Pest Solutions, LLC
03.2017 - Current

Owner/ Operator

Aim Right Pest Control
06.2008 - 03.2017

High School Diploma -

Rock Hill High School

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Lisa Sheppard