Lisa Shifflett LPC/MHSP
Greeneville,TN
Summary
Empathetic professional with proven track record of empowering clients to improve mental health and quality of life through evidence-based modalities. Organized and dependable leader successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Mental Health Therapist
MDStaffers/Teladoc
01.2021 - Current
- Provide compassionate and effective counseling services through trauma informed care.
- Effectively manage caseload of 10-15 individual and family counseling sessions per week in addition to full time employment.
- Support clients in their journey towards growth and well-being
- Empower clients in developing goals and implementing change
- 100% efficient completion of documentation.
- Improve client mental health by utilizing evidence-based therapeutic techniques and interventions to treat clients of all ages, including CBT, REBT, Solution-focused, TF-CBT, DBT and Motivational Interviewing.
- Develop comprehensive treatment plans for clients to address identified mental health concerns and goals.
- Collaborate with interdisciplinary teams to provide holistic care for clients, addressing physical, emotional, and social needs.
- Maintain detailed documentation of client treatment and progress, effectively communicating with other providers as necessary
- Tailored therapeutic approaches to meet unique needs of diverse client populations, including individuals with trauma histories.
Administrator of Family Services
Holston Home for Children
11.2016 - Current
- Developed team of 25 staff, including therapists and program staff, across three site locations.
- Execute oversight of proper case management duties and clinical services across agency programs as it relates to internal and external standards such as policy, licensing and accreditation.
- Agency oversight of clinical services and supervision to therapists working toward licensure, as well as for billing purposes, including individual therapy, family therapy, psychoeducation and skill building.
- Execute supervision and training to agency personnel in regard to onboarding, clinical competency, CBT/REBT Training, and on-going in-service trainings to assist employees in professional growth.
- Facilitate therapy sessions for youth and families as needed.
- Effectively increase program census and bed utilization by 50%.
- Assurance of client's rights and safety.
- Screen, interview and hire case managers & clinical personnel.
- Develop departmental budgets, display 100% fiscal adherence.
- Client assessment, treatment planning, project management.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Implemented data-driven decision-making processes, leading to more informed business choices.
- Absorbed job responsibilities of program directors during long periods of hiring freeze and vacancies.
Director of Northeast Family Services
Holston Home for Children
04.2009 - 11.2016
- Effectively managed a team of 12 staff, including therapists and program staff, across two site locations.
- Provided clinical supervision across agency departments to staff working on state licensure as well as to meet billing standards.
- Coordinated with Administrator and other Directors to assure that cases are being approached with urgency in order to achieve permanency.
- Coordinated and provided direction for case specific treatment planning, clinical interventions and discharge.
- Provided initial and ongoing clinical training to staff in areas of CBT/REBT.
- Facilitated TF-CBT with youth and families as needed.
- Effectively worked as part of interdisciplinary team to provide services that are in the best interest of clients and their families.
- Oversaw compliance within assigned departments in relation to internal and external standards such as policy, licensure and accreditation.
- Completed administrative tasks such as developing and adhering to program budgets, gathering and evaluating data for process of Quality Improvement, processing payroll and completing staff evaluations.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Residential Child and Family Specialist
Holston Home for Children
05.2006 - 04.2009
- Facilitated community based individual therapy, family therapy, psychoeducation and skill building.
- Excelled at performing case management duties before deadlines and with sense of urgency.
- Developed positive working relationships with internal departments as well as external agencies and departments.
- Facilitated onboarding training for new case managers and therapists.
- Received accommodation from state based on positive and effective work completed with youth and family.
- Empowered youth and families to make positive change, effectively advocated for what is in their best interest.
- Presented as official representative of agency in court and professional meetings.
- Assessed and referred to community resources as needed.
- Enhanced family dynamics by conducting comprehensive assessments and developing individualized treatment plans.
- Strengthened family relationships through tailored interventions and conflict resolution strategies.
- Improved communication within families by facilitating open discussions and teaching effective communication techniques.
Education
Masters of Education - Community Counseling
University of Missouri St Louis
St Louis, MO05.2003
Bachelor of Arts - Psychology
Missouri Baptist College
St Louis, MO05.1998
Skills
- Crisis intervention and conflict resolution
- Proficient in variety of evidence-based modalities
- Active listening and empathic communication
- Problem Solving and Goal Setting
- Empowering & Collaborative approach
- Cultural Competence
- Adaptability
- Case Management
- Trauma-Informed Care
- Adult, Child and Adolescent Therapy
- Ethical Decision Making
- Interdisciplinary Collaboration
- Adept at Treatment and Discharge Planning
Treatment Modalities
- Cognitive Behavioral Therapy
- Trauma-Focused Cognitive Behavioral Therapy
- Rational Emotive Behavior Therapy
- Solution-Focused Therapy
- Motivational Interviewing
- Grief and Loss
- Anxiety & Depression
- Trauma Informed
- Healthy Relationships and Boundary Setting
- Self-esteem and acceptance
- Self-Harm
- Parenting Skills
- Child & Adolescent
- Adults
- Individual and Family Therapy
License
- 2009, Licensed Professional Counselor/Mental Health Service Provider (LPC 2481), Tennessee
Timeline
Mental Health Therapist
MDStaffers/Teladoc
01.2021 - Current
Administrator of Family Services
Holston Home for Children
11.2016 - Current
Director of Northeast Family Services
Holston Home for Children
04.2009 - 11.2016
Residential Child and Family Specialist
Holston Home for Children
05.2006 - 04.2009
Masters of Education - Community Counseling
University of Missouri St Louis
Bachelor of Arts - Psychology
Missouri Baptist College
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