Lisa Shipp
THAYER,Missouri
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Manager of Operations
S & S Storage
01.2018 - 02.2024
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Interacted well with customers to build connections and nurture relationships.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Developed strong relationships with local businesses, generating referrals and promoting the self-storage facility within the community.
- Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
- Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Demonstrated comprehensive knowledge of federal, state, and local regulations related to self-storage facilities to maintain compliance at all times.
Car Salesperson
Mammoth Spring Auto Sales
01.2018 - 02.2024
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Increased dealership revenue with effective sales strategies tailored to individual client needs.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.
- Streamlined administrative tasks such as inventory management and sales documentation, improving overall efficiency within the department.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Engaged in friendly conversation with customer to better uncover individual needs.
Substitute Teacher
West Plains R-VII School District / Thayer R-II
08.2013 - 05.2018
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
Education
Bachelor of Science - Sociology
Drury University
Springfield, MO05.2012
Skills
- Customer Service
- Staff Training
- Multitasking Abilities
- Desktops, Laptops, and Mobile Devices
- Problem-Solving
- Decision-Making
- Team Leadership
- Attention to Detail
- Time Management
- Inventory Control
- Decision Making
- Organizational Skills
- Problem Solving
- Customer Service Management
- Customer Retention
- Purchasing and Planning
- Customer Relations
- Reliability
- Interpersonal Skills
- Business Management
- Excellent Communication
- Active Listening
- Data Entry
- Bookkeeping
- File Management
Timeline
Manager of Operations
S & S Storage
01.2018 - 02.2024
Car Salesperson
Mammoth Spring Auto Sales
01.2018 - 02.2024
Substitute Teacher
West Plains R-VII School District / Thayer R-II
08.2013 - 05.2018
Bachelor of Science - Sociology
Drury University