Lisa Shultz
Olympia,WA
Summary
Dedicated medical receptionist/patient service specialist that works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 19.5 years. I am a hardworking patient service representative that brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. I am always ready to help team members.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
Providence Neurosurgery
07.2011 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars.
- Obtained and scanned identification and insurance cards.
- Completed administrative patient intakes with insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Responsible for FMLA, PMLA, disability forms and any other forms patients needed.
- Back up to surgery scheduler while she was off or needed help on busy days.
Medical Receptionist
Olympia Orthopaedic Associates
09.2005 - 05.2011
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographics to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in and check-out
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars.
- Frequently double-checked patient current information while scheduling follow-ups and other appointments.
- Assisted with medical coding and billing tasks, while in the billing office.
Education
High School Diploma -
Capital High School
Olympia, WA06.1985
Vocational Class in Medical Billing And Coding - Medical Billing And Coding
SPSCC
OlympiaSkills
- Answer Telephones, call transfers
- Computer Proficiency
- Patient Reception lead
- Checking Patient Details
- Order Purchasing
- Electronic Medical Record
- Reactions Awareness
- Appointment Scheduling
- Front Desk Operations
- Patient Scheduling
Timeline
Medical Receptionist
Providence Neurosurgery
07.2011 - Current
Medical Receptionist
Olympia Orthopaedic Associates
09.2005 - 05.2011
High School Diploma -
Capital High School
Vocational Class in Medical Billing And Coding - Medical Billing And Coding
SPSCC
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