Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Siffles

Marlow,OK

Summary

Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

21
21
years of professional experience

Work History

Personal Assistant to the Owner

The Painted Word
Marlow, OK
01.2001 - 11.2017
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Displayed absolute discretion at handling confidential information.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Sourced and ordered office equipment and supplies.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Utilized personal and professional networks to identify, acquire and manage new clients.

Players Club Guest Services Supervisor

Chickasaw Nation Industries
Marlow, OK
03.2015 - 12.2016
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Trained, supervised and evaluated workers.
  • Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Contacted security department to discuss potential or confirmed illegal activities and cheating.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Observed players for signs of cheating, notifying security staff of discovered evidence.
  • Enforced safety rules and removed safety hazards while monitoring gaming floors.
  • Responded to patron questions about functions of slot machines and explained how to use devices.
  • Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
  • Answered patron queries about machine functions, table parameters and other gambling floor items.
  • Supervised distribution of complimentary meals, rooms, and other discounted bonuses.
  • Developed team communications and information for meetings
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Increased customer satisfaction by resolving issues
  • Collaborated with team members to achieve target results
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Used Microsoft Word and other software tools to create documents and other communications

Inbound-Outbound Customer Service Representative

Prepaid Legal
Marlow, OK
04.2002 - 10.2004
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Discovered qualified prospects within target markets to drive new sales opportunities.
  • Followed-up on leads produced by outbound marketing campaigns based on established criteria.
  • Met established attendance expectations and team revenue goals to achieve company objectives.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Initiated termination of customer contract upon request.

Education

No Degree - Criminal Justice/Corrections

Cameron University
Lawton, OK
12.2025

Skills

  • Correspondence and Memos
  • Business Correspondence
  • Microsoft PowerPoint
  • Records Management Databases
  • Conference and Meeting Planning
  • Invoice Preparation
  • Issue and Conflict Resolution
  • Managing Employee Relations
  • Performance Tracking and Evaluations
  • Employee Coaching and Motivation
  • Technical Proficiency
  • Administration and Reporting

Timeline

Players Club Guest Services Supervisor

Chickasaw Nation Industries
03.2015 - 12.2016

Inbound-Outbound Customer Service Representative

Prepaid Legal
04.2002 - 10.2004

Personal Assistant to the Owner

The Painted Word
01.2001 - 11.2017

No Degree - Criminal Justice/Corrections

Cameron University

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