Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Simonetti

Medford

Summary

Adept at processing and file management, I enhanced customer satisfaction and streamlined operations . Skilled in multitasking and records analysis, my precision in handling complex documentation led to a significant reduction in transfer delays, demonstrating both hard and soft skills essential for efficiency and client trust.

Driven and organized professional with positive attitude and strong multitasking abilities. Well-versed in medical terminology and patient scheduling, along with proficiency in coordinating surgeries and managing healthcare documentation. Dedicated to enhancing patient care and streamlining operational efficiency.

i offer a solid foundation in administrative and medical office skills, eager to learn and excel in the surgical enviorment

Overview

24
24
years of professional experience

Work History

Title Clerk

Ford of Smithtown
10.2022 - Current
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Communicated with customers to resolve common title issues.
  • Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
  • Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
  • Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
  • Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
  • Calculated and remitted state sales tax, service, and other charges.
  • Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
  • Contacted [State] Motor Vehicle Department to determine status of pending titles.
  • Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
  • Streamlined title processing by efficiently managing documentation and maintaining accurate records.
  • Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
  • Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.

Medical Receptionist and Biller

Zwanger Pesiri Radiology
09.2012 - 09.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Streamlined office communication by effectively coordinating between doctors and nurses.

Medical Biller and Coder

Tenant Physicans
09.2000 - 09.2012
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
  • Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Played a pivotal role in maintaining positive cash flow within the organization by ensuring timely submission of clean claims and diligent follow-ups on outstanding payments.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Maintained high levels of customer satisfaction through prompt resolution of disputes related to charges on patient accounts or insurance claims.

Education

High School Diploma -

West Islip High School
West Islip, NY

Skills

  • Title processing
  • File management
  • Accuracy and precision
  • Data entry
  • Multitasking
  • Records coordination
  • Records analysis

Timeline

Title Clerk

Ford of Smithtown
10.2022 - Current

Medical Receptionist and Biller

Zwanger Pesiri Radiology
09.2012 - 09.2022

Medical Biller and Coder

Tenant Physicans
09.2000 - 09.2012

High School Diploma -

West Islip High School

Similar Profiles

CREATE PROFILE
Lisa Simonetti