Lisa Sims
Hopkinsville,KY
Summary
Proactive Appointment Setter with exceptional sales and customer service strengths. Proven to generate high-quality leads through proactive communication using tact, diplomacy and professionalism. Appointment Setter with 18 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone/email and complying with security regulations.
Overview
18
18
years of professional experience
Work History
Secratary/Receptionist Clerk
Sims Tree Service
12.2015 - 05.2023
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
Guest Service Representative
Holiday Inn Express Hotel Suites
06.2010 - 11.2015
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Answered hotel phones with professionalism and directed calls appropriately.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Guest Service Representative
Country Inn And Suites
02.2005 - 05.2010
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Maintained high level of professionalism and discretion when dealing with guests.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Answered hotel phones with professionalism and directed calls appropriately.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Bachelor of Arts - Education
Ashford University
San Diego, CA05.2015
High School Diploma -
Thompson High School And Careers
Scranton, PA06.2002
Skills
- Time Management
- PC Proficiency
- Verbal and Written Communication
- Security Awareness
- Telephone Skills
- Customer and Client Relations
- Appointment Booking
- Personnel Management
- Database Administration
- Multi-Line Telephone Systems
- Outbound Calls
- Scheduling Appointments
Summary
Organized Receptionist and Appointment Setter with 18 years of experience creating schedules and maintaining appointments. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone/email and complying with security regulations.
Timeline
Secratary/Receptionist Clerk
Sims Tree Service
12.2015 - 05.2023
Guest Service Representative
Holiday Inn Express Hotel Suites
06.2010 - 11.2015
Guest Service Representative
Country Inn And Suites
02.2005 - 05.2010
Bachelor of Arts - Education
Ashford University
High School Diploma -
Thompson High School And Careers
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