Lisa Sims
Hanford,CA
Summary
Accomplished Office Coordinator with noted experience in administrative management. Excellent verbal and written communication skills. Proficient at multi-tasking while maintaining strong attention to detail. Outstanding customer service. Motivational leadership qualities to strengthen team building. Tech savvy and efficiency focused.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Office Coordinator
Hill Country MHDD Centers
06.2022 - 09.2024
- Deliver outstanding administrative support to staff, promote excellence in office operations while demonstrating respect, kindness, and commitment
- Provide exemplary customer service to patients, addressing concerns promptly in a professional manner
- Manage master calendar and schedule appointments based on optimal patient loads and availability
- Maintains EMR with updated information in alignment with HIPPA protocols
- Audit charts to verify that they are complying with company and state mandated criteria
- Conduct in person demographic, financial assessments, obtain patient consents, record and document relevant information into the EMR
- Enroll qualifying clients into appropriate Medication Assistance Programs
- Enter invoices into the Accounts Payable software
- Disbursed petty cash funds to staff as needed, keeping records, and verifying documentation
- Participate in workshops and in-service meetings to enhance personal growth and professional development
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Resolved issues through active listening and open-ended questioning, escalating major problems to clinic director.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Receptionist
Hill Country MHDD Centers
12.2020 - 06.2022
- Greeted individuals with courtesy as they enter the clinic, checking them in for their appointments, notifying their provider
- Managed incoming calls efficiently in a timely manner
- Scheduled appointments and made reminder calls
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services
- Facilitated seamless contact between patients and providers through diligent message relay and prompt follow up actions as needed
- Performed various administrative tasks by filing, copying, and faxing documents
- Organized paperwork such as questionnaires, reports, and resources for office staff and patient needs
- Demonstrated proficiency in various medical software programs, easily adapting to new technology as required for optimal job performance
- Handled sensitive patient information with discretion, always adhering to HIPPA guidelines and safeguarding privacy.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Home educator
Heartland charter school
11.2001 - 12.2020
- Managed structured learning environment, establishing clear expectations and routines for optimal productivity
- Created and developed lesson plans alongside resource teachers to individualize appropriate curriculum to meet children’s abilities and grade levels
- Boosted cultural awareness by incorporating literature from diverse world cultures
- Encouraged creativity by introducing various multimedia tools for project submissions and presentations
- Fostered student curiosity and interest through creative hands-on activities
- Assisted students with special needs through tailored instruction and additional resources to ensure their success
- Regularly engaged in department meetings to provide input to colleagues about student achievement and improvement
- Participated in field trips and other student focused activities.
Production Operation Assistant
Torch Operating Co
04.1996 - 11.2001
- Greeted and interacted with visiting contractors and vendors while directing them to the correct personnel
- Managed incoming phone and radio calls relaying messages in a timely manner
- Maintained well files and completed daily logs for production review
- Assisted Lease Operators with data entry forms and portable handheld recording equipment
- Managed data and correspondence to secure information across complex landscapes of organizational departments
- Provided the Production Foremen with various detailed reports as needed
- Improved accuracy of accounts payable invoices with diligent tracking of expenses, coding, and invoice processing
- Proofread documents for accuracy and proper grammar
- Physically gauged the level of fuel in the fuel tanks
- Completed environmental reports for underground fuel tanks
- Developed and maintained courteous and effective working relationships.
Education
Taft Union High School
Taft, CA06.1980
Skills
- Strong interpersonal and communication skills
- Customer Service
- Scheduling
- MS Office Suite
- Excel
- Ability to work collaboratively as part of a team
- Problem Solving
- Meticulous attention to detail
- Excellent Organizational skills
- Poised under pressure
Certification
Heartsaver CPR AED issued 5/1/24
References
Jim Strakos, Clinic Director, Hill Country MHDD 512.203.6363
Josie Meinzer, Care Coordinator, Hill Country MHDD 830.457.4155
Cary Stanley, Care Coordinator, Hill Country MHDD 830.327.8285
Melissa Andres, Receptionist, Hill Country MHDD 830.624.3314
Rebecca Simpson, CMC Genoa Pharmacy 325.234.2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Office Coordinator
Hill Country MHDD Centers
06.2022 - 09.2024
Receptionist
Hill Country MHDD Centers
12.2020 - 06.2022
Home educator
Heartland charter school
11.2001 - 12.2020
Production Operation Assistant
Torch Operating Co
04.1996 - 11.2001
Taft Union High School
Heartsaver CPR AED issued 5/1/24
Similar Profiles
Herlinda HernandezHerlinda Hernandez
Licensed Professional Counselor at Hill Country MHDD CentersLicensed Professional Counselor at Hill Country MHDD Centers
Cindy AlmaguerCindy Almaguer
Intellectual Development Disabilities (IDD) Enhanced Community Coordination at Hill Country MHDD CentersIntellectual Development Disabilities (IDD) Enhanced Community Coordination at Hill Country MHDD Centers
Johana EliasJohana Elias
Vocational Job Coach at Raymond Hill School Klingberg Family CentersVocational Job Coach at Raymond Hill School Klingberg Family Centers