Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Sipe

Henderson,NV

Summary

Dynamic professional with extensive experience in customer service and team leadership at Bonanza Gifts. Proven track record in enhancing customer satisfaction and optimizing store operations. Skilled in money handling and staff training, consistently achieving productivity targets while fostering a collaborative work environment. Committed to excellence and continuous improvement.

Overview

18
18
years of professional experience

Work History

Family Caregiver

Carter Household
11.2013 - Current
  • Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Floor Manager

Bonanza Gifts
03.2009 - 11.2013
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of 30 employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Performed closing procedures 10 times weekly by balancing cash drawers and reconciling credit card transactions.
  • Managed daily store operations for smooth functioning and achieving sales targets.

Assistant Manager

Sonics Drive In
01.2007 - 02.2009
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

High School Diploma -

Auguste Escoffier School of Culinary Arts
06-2026

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Staff training and development
  • Staff supervision

Timeline

Family Caregiver

Carter Household
11.2013 - Current

Floor Manager

Bonanza Gifts
03.2009 - 11.2013

Assistant Manager

Sonics Drive In
01.2007 - 02.2009

High School Diploma -

Auguste Escoffier School of Culinary Arts

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Lisa Sipe