Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lisa Skaggs

Lisa Skaggs

Wake Forest,NC

Summary

Dedicated professional looking to start a career in a field I'm passionate about- access to mental healthcare. Detail-oriented, highly reliable, and deeply dependable. Adept at written and verbal communication. A team player with sociable demeanor who quickly builds rapport with clients and coworkers alike. Exercises emotional intelligence to help promote a comfortable work environment.

Overview

11
11
years of professional experience

Work History

New Home Sales Agent

Pulte Homes
11.2013 - 11.2022
  • Fostered relationships with prospective clients to build trust and rapport
  • Improved client satisfaction by providing exemplary service throughout the entire process
  • Mastered CRM systems to track incoming leads daily, manage 250+ prospect follow-ups, and optimize conversion rates
  • Became a product expert in order to educate potential buyers on the features and benefits of purchasing with us
  • Utilized various software tools to manage client databases, track backlog, schedule appointments, and create marketing materials
  • Demonstrated teamwork mentality by engaging with my sales partners and teammates across all internal departments in a helpful and friendly manner
  • Took ownership of sales office clerical and general administrative responsibilities
  • Mentored junior agents by sharing industry knowledge and sales techniques to improve overall team performance
  • Prepared and executed confidential documents and contracts, managed a 10-month long backlog of 30-60 buyers, ensuring all parties met required obligations
  • Addressed client concerns promptly, resolving any issues that arose
  • Contributed ideas for outreach programs that increased brand visibility in our target markets
  • Analyzed market trends and pricing to maximize competitive positioning
  • Collaborated with marketing to create campaigns for new developments

Leasing Consultant

Equity Residential
10.2011 - 11.2013
  • Provided exceptional customer service, addressing prospective customer inquiries promptly, presenting the benefits of the community tailored to their needs, and communicating clearly the aspects of renting while maintaining a calm and friendly manner
  • Managed hundreds of lease applications, ensuring compliance with company policies and legal regulations
  • Cultivated strong relationships with residents by resolving issues quickly
  • Utilized property management software for tracking leads and all community management
  • Trained new staff on operational procedures and customer service best practices
  • Maintained detailed records of all tenant interactions
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
  • Achieved consistently high lease renewal ratios despite constantly increasing rental rates

Education

Master of Arts - Social Science Education

University of Central Florida
Orlando, FL
05-2011

Bachelor of Arts - Psychology

University of Central Florida
Orlando, FL
01.2003

Skills

  • Superior Written and Verbal Communication Skills

  • Exceptional Organization, Time Management, and Attention to Detail

  • Able to Grasp New Computer Programs Quickly

  • Patient and Empathetic Towards Customers in Challenging Situations

  • Meticulous Documentation and Record Keeping

  • CRM Software Expertise

  • Fast and Accurate Typist

  • Escalation Management and Calm Under Pressure

  • Client Rapport Development

  • Enthusiasm for Achieving Goals

Accomplishments

  • Frequently recognized as having impeccable paperwork and surpassing company quotas in CRM software programs
  • Outperformed monthly sales goals
  • Supervised 28 direct reports while simultaneously executed the requirements of my sales position, successfully managing my backlog, and assisting 2-6 new clients per day, selling approximately 30 new construction homes per year
  • As a Leasing Consultant, the Property Manager quickly took notice of my exceptional workflow management and appointed me to oversee the building products billing and reconcile the tenant financial obligations for a community of 384 units
  • Collaborated with multiple departments to envision, market, and sell a large-scale (1000 lots) highly amenitized (27,000 sq ft resort-style complex) community of high-end homes
  • Entrusted to spearhead the Grand Opening efforts of a large (194 lots) new home development
  • 2012 Equity Residential Rookie of the Year

Timeline

New Home Sales Agent

Pulte Homes
11.2013 - 11.2022

Leasing Consultant

Equity Residential
10.2011 - 11.2013

Master of Arts - Social Science Education

University of Central Florida

Bachelor of Arts - Psychology

University of Central Florida

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