Lisa Skeate

Set up customers on the golf simulator bays based on reservations and league play. Make and serve drinks and food based on customer requests. Manage cleanliness of the entire facility. Excellent customer satisfaction imperative. Work well with teammates to provide an atmosphere of golf and fun.

• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.