LIsa Skinner-Pizana
Center Point,TX
Summary
Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations. Detail-oriented well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work. Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals. Customer-oriented bartender offering several-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Housekeeper
Camp CAMP
Center Point, TX
07.2024 - Current
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Observed proper use of chemicals when cleaning various surfaces.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used cleaning chemicals following proper guidelines.
- Communicated with maintenance team on damages to repair.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed routine maintenance and repair.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Responded to requests from guests regarding housekeeping needs.
- Scrubbed kitchen appliances, countertops and fixtures.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Reported any maintenance issues or damage to supervisors immediately.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Emptied trash receptacles throughout the property.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Sales Associate
Dollar General
Center Point, TX
08.2024 - 01.2025
- Developed promotional strategies to increase sales volume.
- Processed transactions using a point-of-sale system.
- Placed special orders or called other stores to find desired items.
- Cleaned shelves, counters and tables to maintain organized store.
- Handled customer complaints in a professional manner.
- Ticketed, arranged and displayed merchandise to promote sales.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed trusting relationships with customers by making personal connections.
- Collected payments and provided accurate change.
- Recommended, selected and located merchandise based on customer desires.
- Received and displayed product shipments on store retail shelves upon delivery.
- Greeted customers to determine wants or needs.
Master Merchandiser
Driveline Merchandising
Center Point, TX
04.2024 - 07.2024
- Presented new merchandise ideas and campaigns to company executives and sales managers.
- Collaborated with cross-functional teams to ensure timely delivery of products from vendors to stores.
- Implemented strong product marketing strategies by collaborating with sales teams.
- Printed labels and tags for for-sale merchandise.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Collaborated with company managers regarding product pricing, promotions and markdowns.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Created and maintained detailed reports on inventory levels, stock availability and forecasted demand.
- Assisted in the development of catalogs showcasing featured items available at retail locations.
Crew Member
McDonald's
Comfort, TX
04.2023 - 09.2023
- Served food quickly for positive guest experiences.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Checked expiration dates on all products before serving them to customers.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Educated customers on menu items, product ingredients and nutritional values.
- Took orders from patrons and input selections into store computer system.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Bar and Restaurant Manager
Popo Family restaurant
Boerne, TX
06.2022 - 03.2023
- Provided leadership during times of organizational change or crisis situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Neatly sliced and pitted fruit for garnishing drinks.
- Cleansed glasses with sanitizing solution after each use.
- Greeted customers and provided excellent customer service.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Completed regular bar inventories and daily requisition sheets.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Effectively multitasked within fast-paced environment.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Arranged bottles and glasses behind bar to make attractive displays.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Stocked ice bins and coolers as needed throughout shift.
- Greeted frequent visitors by name and explained new promotions.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Balanced daily registers and generated sales reports for management.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Sales Lead Keyholder
Dollar General
Comfort, TX
09.2021 - 05.2022
- Recommended, selected and located merchandise based on customer desires.
- Handled customer inquiries and complaints with professionalism and patience.
- Greeted customers to determine wants or needs.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Server
Popo Family restaurant
Boerne, TX
02.2012 - 01.2015
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and confirmed complete orders.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Monitored dining room for cleanliness and proper set-up at all times.
- Operated POS terminals to input orders, split bills and calculate totals.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained records of transactions made during shift as required by law or company policy.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Filled condiments and napkin containers during slack periods.
- Checked food before serving it to customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Upheld high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
GED -
South San Antonio High School
San Antonio, TXSkills
- Restroom detailing
- Dusting
- Deep cleaning
- Safe cleaning with chemicals
- Waste disposal
- Housekeeping
- Washing windows
- Cleaning and organizing
- Mopping and buffing floors
- Cleaning bathrooms
- Surface disinfection
- Towel replenishment
- Mopping and sweeping
- Performance management
- Staff management
- Verbal and written communication
- Inventory management
- Team leadership
- Time management
- Sales management
- Kitchen oversight
- Wine history
- Inventory control and record keeping
- Take-out service
- Customer service best practices
- Restaurant operations management
- Mixology
- Bar restocking
- Bar operations management
- Glassware management
- Engaging personality
- Recipe and menu memorization
- Preparing garnishes
- Drink preparation techniques
- Food running
- Bar service preparation
- Cash and credit transactions
- Food service
- Outstanding customer service
- Excellent judgment
- Upselling
- Promotional support
- Teamwork and collaboration
- Cash handling accuracy
- Cash handling
- Reading comprehension skills
- Upselling and cross selling
Accomplishments
- First Housekeeper to receive Camp Spirit Flag since 1979
Certification
- Food Manager Certificate exp. 2027
- TABC Cert. Exp.2024
Timeline
Sales Associate
Dollar General
08.2024 - 01.2025
Housekeeper
Camp CAMP
07.2024 - Current
Master Merchandiser
Driveline Merchandising
04.2024 - 07.2024
Crew Member
McDonald's
04.2023 - 09.2023
Bar and Restaurant Manager
Popo Family restaurant
06.2022 - 03.2023
Sales Lead Keyholder
Dollar General
09.2021 - 05.2022
Server
Popo Family restaurant
02.2012 - 01.2015
- Food Manager Certificate exp. 2027
- TABC Cert. Exp.2024
GED -
South San Antonio High School
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