Lisa Skodi
Las Vegas,NV
Summary
Results-driven Quality Representative with a proven track record of 100% quality scores and exceeding productivity goals. Expertise in internal auditing and compliance monitoring ensures adherence to company standards.
Overview
27
27
years of professional experience
Work History
Quality Representative II
Credit One Bank N.A.
Las Vegas , NV
07.2014 - Current
- Conducted internal audits of all departments to ensure product conformity to company standards.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Maintained accurate records of quality reports, statistical reviews, and relevant documentation.
- Consistent 100% Quality Scores
- Exceed Productivity Goals
- .08 Error Rate in Dispute Reviews
- 4 years Operations Top Performer
Quality Specialist
Citibank NA
Las Vegas, Nevada
09.1998 - 03.2014
- Responsible for performing reviews to monitor Citibank's compliance with the NMS Consent Judgment.
- Perform targeted reviews as determined by the internal review group leader
- Systems: FileNet, Vendorscape, DRI, Citilink, Maestro, SourceNet, TrackAll, and Assurant.
- Maintained quality control
- Performed 2nd review as part of the Independent Foreclosure Review (IFR) file build process
Education
High School Diploma -
Annapolis High School
Dearborn Heights, MISkills
- Internal auditing
- Quality control
- Compliance monitoring
- Attention to detail
- Time management
- Adaptability
- Process improvement
Timeline
Quality Representative II
Credit One Bank N.A.
07.2014 - Current
Quality Specialist
Citibank NA
09.1998 - 03.2014
High School Diploma -
Annapolis High School