Lisa Slade
Smethport,PA
Summary
Skilled Clerical Supervisor with demonstrated experience in office management and team leadership. Strong capability in administrative operations, workflow coordination, and process improvement. Proven track record of managing high volumes of paperwork, ensuring data accuracy, and providing exceptional customer service. Impactful history of staff training, development, and motivation that enhances productivity within previous roles.
Overview
25
25
years of professional experience
Work History
Clerical Supervisor
McKean County Assistance Office
Bradford, PA
06.2024 - Current
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Supervised and trained clerical staff to ensure efficient and accurate operations.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Conducted regular audits of equipment usage within the department.
- Managed office inventory and placed new supply orders.
- Coordinated with other departments to ensure proper communication between all areas of the organization.
- Maintained accurate records of employee performance evaluations, attendance, training.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Addressed personnel issues such as disciplinary action, grievances, staffing needs.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Researched and prepared reports required by management or governmental agencies.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed documents for accuracy and completeness prior to submission or release.
- Operated a variety of machinery and tools safely and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Office Manager
UPMC Cole
Eldred, PA
05.2015 - 06.2024
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Recruited, hired and trained new medical and facility staff.
- Created and maintained patient records, including medical history, test results, treatments.
- Monitored the performance of healthcare personnel to ensure compliance with regulations and standards.
- Communicated with patients with compassion while keeping medical information private.
- Conducted regular meetings with staff to discuss their job duties and performance issues.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Developed and maintained computerized record management systems to store and process data.
- Explained policies, procedures and services to patients.
- Improved financial effectiveness by informing and advising board members of current trends, issues and activities.
- Represented company professionally when engaging with public and government agencies.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Chaired staff meetings, providing status updates on key activities to clinical management.
- Maintained database of personnel activities with digital record-management systems.
- Resolved customer complaints regarding healthcare services provided by the facility.
- Maintained records management system to process personnel information and produce reports.
- Administered medications under physician's supervision.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Explained treatment procedures and physicians' instructions.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Handled general office duties to support administrative staff during peak hours.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Administered injections, medications and treatments as directed by the physician.
- Scheduled appointments for patients via phone and in person.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Supported administrative staff by processing payments.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Changed dressings on wounds to prevent infection and check for healing.
- Organized charts, documents and supplies to maintain team productivity.
- Assisted back office patient processes to reduce office wait times.
Medical Assistant/Secretary
Donald Deforno, MD
Bradford, PA
02.2009 - 05.2015
- Incorporated outside records into charts and EHR.
- Measured vital signs and took medical histories to prepare patients for examination.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Filed insurance claims forms in accordance with applicable regulations.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Patient Care Nursing Assistant
UPMC Cole
COudersport, PA
01.2000 - 12.2010
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Provided direct patient care, including bathing, dressing and grooming patients.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Documented resident status electronically and attended interdisciplinary meetings to offer input into selected resident's care plan.
- Documented patient information in electronic medical records.
Education
High School Diploma -
Oswayo Valley
Shinglehouse, PA06-2000
Skills
- Task delegation
- Effective leadership
- Team management
- Meeting coordination
- Report preparation
- Document control
- Team bonding
- Business administration
References
References available upon request.
Timeline
Clerical Supervisor
McKean County Assistance Office
06.2024 - Current
Office Manager
UPMC Cole
05.2015 - 06.2024
Medical Assistant/Secretary
Donald Deforno, MD
02.2009 - 05.2015
Patient Care Nursing Assistant
UPMC Cole
01.2000 - 12.2010
High School Diploma -
Oswayo Valley
Similar Profiles
Michelle HarrisMichelle Harris
Clerical Assistant 2 at County Assistance OfficeClerical Assistant 2 at County Assistance Office
Bret ShafferBret Shaffer
IT Systems Analyst at Morris County Office of Temporary AssistanceIT Systems Analyst at Morris County Office of Temporary Assistance
Teagan WittigTeagan Wittig
Social Family Services Worker at Morris County Office of Temporary AssistanceSocial Family Services Worker at Morris County Office of Temporary Assistance