Lisa Sliva
Saint Ignace,USA
Summary
Dedicated Operations Manager and effective leader. Utilizing methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity.
Overview
38
38
years of professional experience
Work History
Front Desk Agent
Hampton By Hilton
11.2024 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Recreation Director/ Facility Manager
City of St.Ignace
01.2025 - 03.2025
- Developed annual budgets and provided monthly reports to efficiently use financial resources.
- Ensured compliance with local, state, and federal regulations related to recreation programming, facilities, and safety standards.
- Purchased necessary equipment and sports materials to use for recreational activities.
- Led efforts in maintaining clean facilities by coordinating maintenance schedules with custodial staff.
- Collaborated with local organizations to create partnerships that benefited the community through shared resources and events.
Ticket Office Assistant
Sheplers Ferry
05.2024 - 11.2024
- Maintained organized and up-to-date records of all ticket transactions, ensuring accurate reporting.
- Ensured proper access control at events by verifying tickets upon entry, maintaining event security protocols.
- Collaborated with team members to optimize workflow and reduce wait times for customers.
- Managed cash transactions accurately, balancing daily sales reports and reconciling discrepancies.
Office Manager
Key Parasail / Fun Boat Tours
03.2020 - 12.2023
- Scheduled 12 plus employees for daily boat tours
- Processed payroll
- Reserved reservations for private charters, dolphin tours, fishing tours and transfers
- Generated liability/waiver forms during guest check in
- Handled all customer service and inquiries
Front Desk Associate
Mainstay Suites
04.2020 - 08.2020
- Made guest reservations and assigned rooms
- Customer Service and guest inquiries
- Thorough communication with room attendant supervisor
- Satanized/ Cleaned front lobby and breakfast area
- Utilized online booking system
- (Choice member)
- Central reservations
Central reservations
Copper Mountain Resort
10.2019 - 03.2020
- Reserved ski lift tickets, multi passes, Woodward barn, daycare, tubing, rental equipment and lodging
- Booked all activities on copper property
Operations Manager
Alaska Amphibious Tours
04.2019 - 08.2019
- Managed daily operations, including supervising multiple team members
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
- Customer service
- Maximized allotments with all cruise ships and vendors
Office Manager
Parasail Siesta
03.2016 - 04.2019
- Confirmed and booked guests on parasail and sunset excursions
- Customer service and inquiries
- Payroll
- Staff schedule
- Utilized Fare harbor online booking system
Operations Manager
A&J Tours
10.2006 - 03.2016
- Utilized Fare harbor online booking system
- Communicated with all cruise lines by sending allotted tour times
- Payroll
- Staff schedule
- Professional relations with resorts and vendors
- Enlisted employees with APCA drug consortium
- Recorded CPR/First Aide certificates and captains license
Travel Agent
All Aboard Travel
10.1998 - 06.2006
- Utilized Sabre and Apollo airline systems
- Answered multiple lined extremely busy phones
- Booked cruises, land tours, car rentals, travel insurance and resorts
- Escorted groups, international and domestic
Caregiver
Independent Living
10.1987 - 10.1998
- Quadriplegic patient
- Required transfers in/ out of bed
- Cooked, cleaned and shopped
- Performed range and motion, caused by muscle spasms
Ticket Agent/Customer Service
Resort Condominiums International (RCI)Travel
02.1989 - 07.1994
- Generated international/domestic airline tickets
- Resolved RCI members concerns and inquiries
Night Manager
Subway
10.1987 - 02.1989
- Kept clean and sanitized store
- Employee schedule
- Submitted payroll to GM
- Sandwich/ salad and bread maker
- Weekly inventory
- Deposits
Education
Graduated in Tourism -
American Travel School
Grand Rapids, MI03.1988
High School Diploma - Education
Lasalle High School
Saint Ignace, MI06.1987
Skills
- Payroll
- Customer service
- Microsoft Word
- Marketing
- Team Management
- CPR Certified
- Hospitality
- Guest relations
- Sales
- Budgeting
- Front desk
- Cash handling
- Retail sales
- Typing
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Recreation Director/ Facility Manager
City of St.Ignace
01.2025 - 03.2025
Front Desk Agent
Hampton By Hilton
11.2024 - Current
Ticket Office Assistant
Sheplers Ferry
05.2024 - 11.2024
Front Desk Associate
Mainstay Suites
04.2020 - 08.2020
Office Manager
Key Parasail / Fun Boat Tours
03.2020 - 12.2023
Central reservations
Copper Mountain Resort
10.2019 - 03.2020
Operations Manager
Alaska Amphibious Tours
04.2019 - 08.2019
Office Manager
Parasail Siesta
03.2016 - 04.2019
Operations Manager
A&J Tours
10.2006 - 03.2016
Travel Agent
All Aboard Travel
10.1998 - 06.2006
Ticket Agent/Customer Service
Resort Condominiums International (RCI)Travel
02.1989 - 07.1994
Caregiver
Independent Living
10.1987 - 10.1998
Night Manager
Subway
10.1987 - 02.1989
Graduated in Tourism -
American Travel School
High School Diploma - Education
Lasalle High School
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