Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Smith

BRONX,NY

Summary

Punctual and honest office assistant with solid background in customer service and office environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Overview

10
10
years of professional experience

Work History

Customer Service Representative/Cashier

Ross Metals
05.2021 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $500 or more per shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Staffing Recruiter/Office Assistant

Prime Staffing
04.2018 - 10.2019
  • Recruit candidates with medical or hospital setting backgrounds for clinical and non-clinical positions
  • Phone screen and in-house interview candidates
  • Send candidate resumes to clients
  • Schedule interviews for candidates with clients
  • Maintain communication with clients and candidates
  • Answer phones, enter candidate information into in-house database, search resumes, general office clerical tasks

Office Coordinator

Genard Group
11.2016 - 04.2018
  • Recruit candidates with medical or hospital setting backgrounds for clinical and non-clinical positions
  • Phone screen and in-house interview candidates
  • Send candidate resumes to clients
  • Schedule interviews for candidates with clients
  • Maintain communication with clients and candidates
  • Answer phones, enter candidate information into in-house database, search resumes, general office clerical tasks

Switchboard Operator

Lincoln Hospital/Genard Group
04.2014 - 05.2016
  • Answered switchboard in-house and outside calls
  • Overhead emergency codes throughout the hospital
  • Paged Administration staff overhead
  • Assigned and repaired pagers for staff

Switchboard Operator

AnswerNet
10.2011 - 12.2012
  • Answered multiple switchboard lines for various clients
  • Took messages for various clients
  • Reached clients with emergency messages via phone, text, email, or fax
  • Took internet orders for retail stores
  • Provided after hours service to retail services.

Site Manager

Forrest Solutions/ Emmet Marvin Martin LLP
03.2007 - 08.2007
  • Managed the daily operations of the records department
  • Processed service requests from attorneys and support staff
  • Provided the firm with efficient cost effective management and control of records in all forms (paper, magnetic, and electronic)
  • Supervised and coordinated workflow of all active and inactive material
  • Scheduled and assigned workloads
  • Maintained weekly attendance records
  • Interviewed candidates for open positions.

File Control Supervisor

Citigroup Private Bank
08.2005 - 02.2007
  • Provided the private bank with efficient control of private bank closed loans
  • Supervised daily departmental operations of the post closing department
  • Ensured departmental processes were carried out for the maintenance, circulation, tracking, storage, and retention of closed loans for the post-closing department
  • Assisted the file control associates in processing service requests and scheduled loan pickups from post-closing
  • Supervised file room conversion
  • Supervised and coordinated workflow of all closed loan packages
  • Scheduled and assigned workloads
  • Provided feedback to the Audit Support Manager AVP and VP
  • Reviewed shipping reports and initiated processing of loans to off-site facilities
  • Interviewed candidates for open positions.

Education

Evergreen High School
1988

Skills

  • MS Office (Word, Excel, PowerPoint) Type 50 WPM, 10 Key
  • Sales Expertise
  • Cash Register Systems
  • Product and Service Sales
  • Cash Management
  • Coaching and Mentoring
  • Guest Inquiries
  • Staff Training
  • Time Management Skills
  • Cash Drawer Management
  • Till Counting
  • Cash Counting Machine Operations
  • Credit and Cash Transactions
  • Money Handling
  • Refunds and Exchanges
  • Verbal and Written Communication
  • Regulatory Compliance
  • Conflict Resolution
  • Refund Handling
  • Facility Safety
  • Security Monitoring
  • Complex Problem-Solving
  • Hospitality and Accommodation
  • Customer Relations
  • Scanner Operation
  • Training and Development
  • Expense Tracking
  • Customer Service Excellence
  • Records Maintenance
  • Receipt and Refund Issuance

Timeline

Customer Service Representative/Cashier

Ross Metals
05.2021 - Current

Staffing Recruiter/Office Assistant

Prime Staffing
04.2018 - 10.2019

Office Coordinator

Genard Group
11.2016 - 04.2018

Switchboard Operator

Lincoln Hospital/Genard Group
04.2014 - 05.2016

Switchboard Operator

AnswerNet
10.2011 - 12.2012

Site Manager

Forrest Solutions/ Emmet Marvin Martin LLP
03.2007 - 08.2007

File Control Supervisor

Citigroup Private Bank
08.2005 - 02.2007

Evergreen High School

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Lisa Smith